With more than 1,900 engineers nationwide, we have the largest field network of any UK telecoms and ICT supplier. And our help is close at hand. Product experts at our specialised technical centres can use the latest system access facilities to diagnose the causes of faults remotely and fix them more quickly. And if you need an engineer on site, we're just one hour away from most of our customers across the UK. Whether or not you brought from us, BT can provide ongoing support for a wide range of voice and data networks.
Assurance cover
Our range of cover extends from business hours only to cover solutions tailored to your precise requirements.
StandardCare: five days a week
Be covered between 8am and 5pm, Monday to Friday (except public and bank holidays). Target response time: before the end of the next working day.
PromptCare: six days a week
Be covered between 8am and 5pm, Monday to Saturday (except public and bank holidays). Target response time: inside four hours.
TotalCare: 24 hours a day, 365 days a year
Be covered all day, every day. Target response time: inside 4 hours.
CustomCare, CustomCare Express, SLA's
Tailored maintenance cover including the attendance hours, response time and fix times your business needs. Plus off-the shelf CustomCare Express for our most popular packages. In addition, we can offer service level agreements on certain solutions such as our Hardware Fix SLA for Cisco and Nortel LAN equipment - with target fix time of 4 hours; either 8 hours a day/ 5 days a week or 24 x 7.
Periods of cover
ou can take out Assurance for a minimum of one year. Extended cover for three, five or seven years' duration are available on many products and include generous discounts. BT's conditions for maintenance service are detailed in the terms of our relationship.
Related Links
Want to reduce call costs and improve efficiency? See how IP Telephony can improve your business.
Converged IP-ready phone systems from BT let your business do so much more than simply make and receive calls. See some of the key features of our IP ready phone systems.
or call 0800 707 6320 now
