BT Field Force Automation

Transform your business by giving your remote workers the information they need for their jobs at their fingertips.

Field Force Automation is a suite of complementary solutions covering three aspects - software, hardware and service.

This includes a range of mobile applications, rugged devices, tracking products and lone worker safety solutions.

All brought together with our service wrap, to help you:

Reduce costs
Gain a competitive advantage
Increase field workforce productivity.

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BT Field Force Automation at a glance

With BT Field Force Automation (FFA) you can:

Reduce costs - lower fuel costs and reduce journey times
Exceed customer expectations - process orders quickly and more accurately
Improve productivity - allocate field workers more effectively
Adhere to legal obligations - we can help ensure the safety of field workers
Get a scalable solution - only pay for what you need now.

Find out more about how FFA can help your business meet customer demands for better service whilst improving productivity and efficiency. Download our FFA White paper.

BT Field Force Automation explained

We have deployed Field Force Automation extensively across our own business and understand the benefits. We have taken that experience and learning and used it to help businesses of all shapes and sizes to effectively implement Field Force Automation.

We combine experience with great products and services:

Best in class ruggedized device portfolio
Wide variety of mobile applications
Tracking solutions
Lone working products.

What’s more our BT Field Force Automation helpdesk is staffed by a team of BT experts who can provide support for software and hardware. This, combined with our 9am next day replacement service for damaged or stolen devices, helps ensure your field workforce operates effectively.

BT FFA is tailored to your business to deliver a proven ROI, giving you a competitive advantage and increased productivity.

Who is BT Field Force Automation for?

If you have one or more employee working outside the office, it's for you!

Efficient field service operations are critical to businesses with field workforces, vehicle fleets, and assets in the field.

You may want to:

Up the effectiveness of sales, delivery or maintenance teams
Transform and improve the services you offer your customers
Protect employees in vulnerable locations.

We've helped organisations in a wide range of sectors including manufacturing, transport and logistics and retail, and we can tailor a solution to meet your business needs.

Call 0800 707 6321 to find out how we can help your organisation.

Field Force Automation business benefits

Reduce operational costs

With BT FFA company processes can be streamlined and paperwork can be eliminated helping reduce errors and delays. Accurate tracking of assets and vehicles can remove unnecessary mileage costs and protect you against losses from theft and damage.

Improve customer satisfaction and loyalty

Customer expectations are rising and FFA can help you meet these expectations. Whether it's through providing timely status updates of jobs or by speeding up your order taking processes, FFA can help.

Improve productivity

A productive field workforce is crucial to businesses and FFA can help by allocating jobs to the most appropriate member of your field workforce. FFA also enables your field workers to access company systems wherever they are which can help reduce unnecessary journeys back to the office.

Whatever you need, whenever you need it

We work with world-class partners, such as Motorola, and offer a wide range of the best software and hand held hardware devices on the market to ensure your business can run as efficiently as possible. We'll only select the suppliers that are right for you and you will not be asked or recommended to pay for anything you don't need.