BT Business Broadband Voice (VoIP)

Pricing for BT Business Broadband Voice VoIP service

Pricing table

All prices are exclusive of VAT

Product/service Monthly subscription1 year Monthly subscription2 year
Broadband Voice with UK Calls~ £7.50 per line
(500 inclusive mins)
£5.00 per line
(500 inclusive mins)
Broadband Voice Call Package ?

UK Inland, Fixed to Mobile & IDD Call Package for Broadband Voice*

Add £13.50 per line
(No minimum contract term / Call Allowance applies**)
Broadband Voice with UK calls
and inclusive Cisco SPA303 IP Phone
Not available on 1 year contract £9.00
(500 inclusive mins and 1 Cisco SPA303 IP phone)
Cisco SPA303 IP Phone one-off purchase £75.00 outright sale
Additional Out of Area Geographic number ?

One in area Geo number included as standard

£2.99 per number
Upgrade to Call Minder for Business ?

Basic 1571 included on each line as standard

£2.80 per line
BT Managed Install £75.00
Number Import Charge Free of charge

International calling rates

All prices are exclusive of VAT

If you do not opt for our Broadband Voice Call Package, the following information applies to International Direct Dialed Calls (IDD) that you make from your VoIP line.

Calls to fixed lines in most major international destinations are capped at either 10p or 20p. Please note, these caps do not apply to calls to international mobile numbers.

Simply hover over the tool tip icon to see which countries are within each chargeband.

International Direct Dialled
Set up fee Per minute rate Price cap
Chargeband 1 ?


3p 3p 10p
Chargeband 2 ?

Belgium, France, Germany, Ireland(Republic of), Italy, Netherlands, Spain (inc. Balearic Islands), Sweden, Switzerland, Vatican City

3p 4p 15p
Chargeband 3 ?

Austria, Canada, Denmark, Finland, Greece, Luxembourg, Norway, Portugal

3p 5p 20p
Chargeband 4 ?

Australia, Hong Kong, Japan, Malaysia, Singapore

3p 7p 20p
Chargeband 5 ?

China, Czech Republic, Hungary, Israel, Korea Republic (South),Palestinian National Authority, Poland, Russia, Slovak Republic, Slovenia, Taiwan

3p 10p 20p
Chargeband 6 ?


3p 15p 30p
Chargeband 7 ?

Cyprus, Latvia, Lithuania, Malta, South Africa, Turkey

3p 15p 50p
Chargeband 8 ?

Azores, Bangladesh, Bosnia-Hercegovenia, Bulgaria, Canary Islands, Croatia, Iceland, India, Liechtenstein, Madeira, Montegnegro, Pakistan, Romania, Serbia

3p 20p 50p
Chargeband 9 ?

Andorra, Gibraltar, Monaco, New Zealand, San Marino

3p 25p 50p
Chargeband 10 ?

Bahrain, Egypt, Kuwait, Lebanon, Qatar, Saudi Arabia, United Arab Emirates

3p 30p £1.00
Chargeband 11 ?

Albania, Algeria, Faroe Islands, Libya, Macedonia, Morocco, Tunisia, Ukraine, Virgin Islands (UK), Virgin Islands (USA)

3p 40p £2
Chargeband 12 ?

Anguilla, Antigua &Barbuda, Argentina, Armenia, Aruba, Azerbaijani Republic, Bahamas, Barbados, Belarus, Bermuda, Brazil, Cayman Islands, Chile, Colombia, Dominica, Dominican Republic, Georgia, Grenada (inc. Carriacou), Guadeloupe, Indonesia, Jamaica, Kazakhstan, Kyrgyz Republic, Martinique, Mexico, Moldova, Montserrat, Oman, Philippines, Puerto Rico, St Kitts & Nevis (formerly St Christopher), St Lucia, St Vincent & the Grenadines, Thailand, Trinidad & Tobago, Turks & Caicos Is, Uruguay, Uzbekistan Venezuela

3p 55p £2
Chargeband 13 ?

Angola, Belize, Benin, Botswana, Brunei Darussalam, Cameroon, Congo, Costa Rica, Cote D'Ivoire, Democratic Republic of the Congo (formerly Zaire), Ghana, Jordan, Kenya, Macao, Malawi (The Republic of), Namibia, Nigeria, Panama, Peru, Senegal, Seychelles, Sierra Leone, Sri Lanka, Sudan, Syria, Tanzania, Uganda, Zambia, Zimbabwe

3p 75p £10
Chargeband 14 ?

Afghanistan, Antilles (Netherlands), Ascension Island, Bolivia, Burkina Faso, Burundi, Cape Verde, Central African Rep, Chad, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Ethiopia (Federal Democratic Republic of), Falkland Islands, Gabon, Gambia, Guatemala, Guinea, Guyana, Haiti, Honduras, Iran, Iraq, Lesotho, Liberia, Madagascar, Maldives, Mali, Mauritania, Mauritius, Mozambique, Myanmar (formerly Burma), Nepal, Nicaragua, Niger, Paraguay, Rwandese Republic, Somalia, Suriname, Swaziland, Tajikistan, Togolese Republic (The), Turkmenistan, Vietnam, Yemen

3p 95p £20
BT Business Broadband Voice: Things you need to know

~ includes 500 anytime UK minutes to 01, 02, 03, g21, 0845, 0870 destinations.

* includes calls to 01, 02, 03, g21, 0845, 0870, fm1 - fm13, includes all IDD destinations except exclusions outlined in PLE.

** Call Allowance - Customers are entitled to 5000 minutes in any combination of inland and IDD calls and 500 f2m minutes. If a customer breaches either of these rules (or both at the same time) they will be charged for additional calls at OP rates.

NB: If customer breaches 500 f2m but have only used 1000 inland and IDD minutes in total we would charge for the f2m but the inland/IDD would still come out of the Call Package until 5000 was reached. Likewise, if customer breaches 5000 inland and IDD minutes but have not yet reached 500 f2m we would charge for additional inland and IDD calls that month but the f2m would still come out of the bundle until 500 was reached.

Any additional call Charges are as per your BT One Plan so you are assured of always getting great rates.

1. A set up fee of 3p or 9p applies to international calls, plus pence per minute charging until cap is reached on calls of up to an hour. See 'pricing' page for full rates.

2. Applies to calls to number ranges owned by the four main operators only. Certain mobile numbers (e.g. original 3G number) excluded. Pence per minute rates apply once the total number of capped calls from any one line to a single number exceeds an average of 4 hours per day in any calendar month. You will not be able to call non-BT Directory enquiries, Operator calls. Pence per minute rates apply after 60 minutes.

3. Applies to calls over the internet of up to an hour to numbers beginning 01 and 02, excluding the Channel Islands and dial-up internet services. After one hour, calls will be charged at 2.6p per minute (ex VAT).

Inclusive Mins and Call Charging Policy

BBV with UK calls: No 60 min rule exists, therefore if a customer makes a single call lasting 478 minutes it would be free of charge, and the customer would be left with a balance of 22 free minutes for the rest of the month.

BBV Call Package & Hosted VoIP Plus: 60 min rule applies, therefore if a customer makes a call for 90 mins the first 60 minutes of the call would be free of charge with the remaining 30 mins charged as per the appropriate. overage policy

Call Duration Rounding is 60 seconds as per BTB One Plan.

Call Charge Rounding will round up to next 1/2p with total bill rounding up to next whole penny.

See full Business Broadband Voice terms & conditions

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