BT Business Broadband Voice (VoIP)

Business IP phone to enhance your VoIP experience

Falcon Mk 2 IP Phone

BT Falcon MK 2 IP Phone

What is Falcon Mk 2 IP Phone?

The Falcon Mk2 is an IP phone for business customers designed to enhance your business VoIP experience.

  • Enables additional calling features
  • Preconfigured with your VoIP service details

The BT Falcon Mk 2 IP phone is an IP phone for business customers. It is intended to enhance an existing BT Broadband Voice or BT Hosted VoIP service by providing additional calling features.

To use BT Business Broadband Voice (VoIP) with the BT Business Hub 3, you'll need a BT Falcon IP Phone (standard phones won't work).

Why choose Falcon Mk 2 IP Phone?

Combining geographic numbers with your VoIP line can help your business:


  • A six line LCD display for clarity of on screen information
  • An integrated 2 port 10/100 Ethernet switch
  • A headset port and hands-free speakerphone enabling you to move around the office whilst on a call
  • Multiple power options (external power supply adaptor or optional power over Ethernet 802.3af)


  • Compatible with BT Hosted VoIP and BT broadband VoIP services
  • Advanced call handling features: Call Forward, Call Transfer (attended), Call Hold, Auto Answer, Auto Reject
  • 100 Name and Number directory
  • Speed dial
  • Call display with Call waiting
  • 30 Number call log - shows received or missed calls and dialed numbers
  • Mute/secrecy
  • Conference call
  • Polyphonic ringtones
  • Integrated 2 ports 10/100 Ethernet switch with Support for Power Over Ethernet

How to order

You can order a BT Falcon Mk 2 IP Phone online by logging into the VoIP Portal using your business group telephone number and password. Then just click on the "Add IP Phone" link.

On the ordering page, ensure that you select which of your available BT Business Broadband Voice or Hosted VoIP numbers you require configuring in your phone. The IP phone is delivered with your selected phone numbers preconfigured.

Alternatively, you can now order BT Falcon IP Phones when you sign up to your BT Business Broadband Voice service, either as an outright purchase or as part of your monthly subscription charges.

Your phone will be delivered to your account's billing address.

BT Business Broadband Voice: Things you need to know

~ includes 500 anytime UK minutes to 01, 02, 03, g21, 0845, 0870 destinations.

* includes calls to 01, 02, 03, g21, 0845, 0870, fm1 - fm13, includes all IDD destinations except exclusions outlined in PLE.

** Call Allowance - Customers are entitled to 5000 minutes in any combination of inland and IDD calls and 500 f2m minutes. If a customer breaches either of these rules (or both at the same time) they will be charged for additional calls at OP rates.

NB: If customer breaches 500 f2m but have only used 1000 inland and IDD minutes in total we would charge for the f2m but the inland/IDD would still come out of the Call Package until 5000 was reached. Likewise, if customer breaches 5000 inland and IDD minutes but have not yet reached 500 f2m we would charge for additional inland and IDD calls that month but the f2m would still come out of the bundle until 500 was reached.

Any additional call Charges are as per your BT One Plan so you are assured of always getting great rates.

1. A set up fee of 3p or 9p applies to international calls, plus pence per minute charging until cap is reached on calls of up to an hour. See 'pricing' page for full rates.

2. Applies to calls to number ranges owned by the four main operators only. Certain mobile numbers (e.g. original 3G number) excluded. Pence per minute rates apply once the total number of capped calls from any one line to a single number exceeds an average of 4 hours per day in any calendar month. You will not be able to call non-BT Directory enquiries, Operator calls. Pence per minute rates apply after 60 minutes.

3. Applies to calls over the internet of up to an hour to numbers beginning 01 and 02, excluding the Channel Islands and dial-up internet services. After one hour, calls will be charged at 2.6p per minute (ex VAT).

Inclusive Mins and Call Charging Policy

BBV with UK calls: No 60 min rule exists, therefore if a customer makes a single call lasting 478 minutes it would be free of charge, and the customer would be left with a balance of 22 free minutes for the rest of the month.

BBV Call Package & Hosted VoIP Plus: 60 min rule applies, therefore if a customer makes a call for 90 mins the first 60 minutes of the call would be free of charge with the remaining 30 mins charged as per the appropriate. overage policy

Call Duration Rounding is 60 seconds as per BTB One Plan.

Call Charge Rounding will round up to next 1/2p with total bill rounding up to next whole penny.

See full Business Broadband Voice terms & conditions

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