BT Business Broadband Voice (VoIP)

Inclusive calling features of our business VoIP service

Inclusive calling features with BT Business Broadband Voice

Call forwarding

Call forwarding when busy Forward incoming calls to a different number when your line is engaged.
Delayed call forwarding Forward incoming calls to a different number if the call remains unanswered for 15 seconds.
Call forwarding unconditional Forward incoming calls from selected calling numbers (this will be affected by other call forwarding options you may have selected).
Find-me-follow-me Allows you to be easily contacted by ringing several numbers based on rules that you have set up.

Call rejection services

Selective call rejection Create a list of numbers that you don't wish to receive calls from.
Anonymous call rejection Reject all calls where the caller has actively withheld their number.
Three-way calling Call someone else during an existing call, and introduce him or her to the call.

Call privacy & voicemail

Stop caller display Type 141 before the number to stop your number being seen by the person you are calling.
Caller display See the number of the person who is calling you.
Last caller display (1471) Dialling 1471 lets you know the number of the last person who called.
Last caller display return (14713) Dialling 14713 lets you to ring back the last person who called you.
BT Answer 1571

All unanswered calls will be picked up by the voicemail service BT Answer 1571 as standard.

To deactivate 1571 call Freefone 0800 169 1146 or email

Activated features like Call Waiting and Call Forward will over-ride BT Answer 1571 if busy.

Additional services

Distinctive ringing/ Call waiting tone Give your phone a distinctive ring when particular numbers are calling through - or if Call Waiting is activated to produce a distinctive Call Waiting tone.
Outgoing call barring features Prevent your line from making calls to certain types of numbers.
Pin change Alter the PIN that gives you secure access to some services, for example, Outgoing Call Barring. (Your PIN is set to the number sent to you in your first order confirmation email).
Call waiting Informs you that a caller is on the line and allows you to switch between calls.
Call waiting ring-back If you hang up while two callers are still connected, your phone will ring you back and connect you to the waiting caller.
Reminder call - alarm call Receive a call at your chosen time of day and to hear an announcement when you answer.
BT Business Broadband Voice: Things you need to know

~ includes 500 anytime UK minutes to 01, 02, 03, g21, 0845, 0870 destinations.

* includes calls to 01, 02, 03, g21, 0845, 0870, fm1 - fm13, includes all IDD destinations except exclusions outlined in PLE.

** Call Allowance - Customers are entitled to 5000 minutes in any combination of inland and IDD calls and 500 f2m minutes. If a customer breaches either of these rules (or both at the same time) they will be charged for additional calls at OP rates.

NB: If customer breaches 500 f2m but have only used 1000 inland and IDD minutes in total we would charge for the f2m but the inland/IDD would still come out of the Call Package until 5000 was reached. Likewise, if customer breaches 5000 inland and IDD minutes but have not yet reached 500 f2m we would charge for additional inland and IDD calls that month but the f2m would still come out of the bundle until 500 was reached.

Any additional call Charges are as per your BT One Plan so you are assured of always getting great rates.

1. A set up fee of 3p or 9p applies to international calls, plus pence per minute charging until cap is reached on calls of up to an hour. See 'pricing' page for full rates.

2. Applies to calls to number ranges owned by the four main operators only. Certain mobile numbers (e.g. original 3G number) excluded. Pence per minute rates apply once the total number of capped calls from any one line to a single number exceeds an average of 4 hours per day in any calendar month. You will not be able to call non-BT Directory enquiries, Operator calls. Pence per minute rates apply after 60 minutes.

3. Applies to calls over the internet of up to an hour to numbers beginning 01 and 02, excluding the Channel Islands and dial-up internet services. After one hour, calls will be charged at 2.6p per minute (ex VAT).

Inclusive Mins and Call Charging Policy

BBV with UK calls: No 60 min rule exists, therefore if a customer makes a single call lasting 478 minutes it would be free of charge, and the customer would be left with a balance of 22 free minutes for the rest of the month.

BBV Call Package & Hosted VoIP Plus: 60 min rule applies, therefore if a customer makes a call for 90 mins the first 60 minutes of the call would be free of charge with the remaining 30 mins charged as per the appropriate. overage policy

Call Duration Rounding is 60 seconds as per BTB One Plan.

Call Charge Rounding will round up to next 1/2p with total bill rounding up to next whole penny.

See full Business Broadband Voice terms & conditions

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