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BT Business Broadband Voice (VoIP)

Business VoIP lines with calling features at minimal cost

Make and receive business calls over your BT Business Broadband

from £ 5 .00 / month ex VAT

  • 500 inclusive UK minutes as standard every month
  • Free calls to other users of our business VoIP service
  • A standard local Geographical number

You can subscribe to either one or two Business Broadband Voice lines.

Buy BT Business Broadband Voice

BT Business VoIP at a glance

What is Business Broadband Voice?

Choose a VoIP package and pay a monthly subscription with no credit upfront to make voice calls over your BT Business Broadband connection. You'll get a standard 500 inclusive UK minutes every month.

What do you need?

In order to sign up to our business VoIP service, you will need a BT Business phone line and a dedicated BT Business Broadband connection, with a BT Business Hub. You can use a standard telephone with the Hub 2700 / 2701. If you want to use Broadband Voice with the BT Business Hub 3 then you will need to buy or rent the BT Falcon IP Phone.

VoIP extras

Most standard phones will work, but you could benefit from our feature rich Falcon IP phone.

To use BT Business Broadband Voice (VoIP) with the BT Business Hub 3, you'll need a BT Falcon IP Phone (standard phones won't work).

Allocate different geographic number area codes to your VoIP line.

FREE download: Increase the value of BBV with our free software download for your PC: BT Office Communicator

Our engineer can set up and configure the service at your premises for you with managed install.

Package 1 Standard Broadband Voice

500 inclusive UK minutes as standard every month, and great capped rate calling:

from £ 5 .00 / month ex VAT

  • International call caps from 10p an hour1
  • UK mobile calls capped at 20p an hour2
  • 5p for 60 minute local & national calls3
Buy Standard Broadband Voice

Package 2 Broadband Voice Calls package

Price certainty with our optional Calling Package including:

from £ 17 .50 / month ex VAT

  • Local & national UK calls
  • Fixed to Mobile calls
  • International Direct Dialed (IDD)
Buy Broadband Voice Calls Package

Important information

We strongly recommend a primary telephone line is maintained for contacting the emergency services.

The quality of the reception on the phone line may not match that of a normal landline and may vary depending on Internet traffic and customer usage.

Terms & conditions apply

Manage your account online

You can manage your BT Broadband Voice account online:

  • Manage your lines & calling plans - to customise your Broadband Voice package
  • View Online Billing and pay your bills online - also see itemised calls made up to midnight last night

Manage your VoIP account online

BT Business Broadband Voice: Things you need to know

~ includes 500 anytime UK minutes to 01, 02, 03, g21, 0845, 0870 destinations.

* includes calls to 01, 02, 03, g21, 0845, 0870, fm1 - fm13, includes all IDD destinations except exclusions outlined in PLE.

** Call Allowance - Customers are entitled to 5000 minutes in any combination of inland and IDD calls and 500 f2m minutes. If a customer breaches either of these rules (or both at the same time) they will be charged for additional calls at OP rates.

NB: If customer breaches 500 f2m but have only used 1000 inland and IDD minutes in total we would charge for the f2m but the inland/IDD would still come out of the Call Package until 5000 was reached. Likewise, if customer breaches 5000 inland and IDD minutes but have not yet reached 500 f2m we would charge for additional inland and IDD calls that month but the f2m would still come out of the bundle until 500 was reached.

Any additional call Charges are as per your BT One Plan so you are assured of always getting great rates.

1. A set up fee of 3p or 9p applies to international calls, plus pence per minute charging until cap is reached on calls of up to an hour. See 'pricing' page for full rates.

2. Applies to calls to number ranges owned by the four main operators only. Certain mobile numbers (e.g. original 3G number) excluded. Pence per minute rates apply once the total number of capped calls from any one line to a single number exceeds an average of 4 hours per day in any calendar month. You will not be able to call non-BT Directory enquiries, Operator calls. Pence per minute rates apply after 60 minutes.

3. Applies to calls over the internet of up to an hour to numbers beginning 01 and 02, excluding the Channel Islands and dial-up internet services. After one hour, calls will be charged at 2.6p per minute (ex VAT).

Inclusive Mins and Call Charging Policy

BBV with UK calls: No 60 min rule exists, therefore if a customer makes a single call lasting 478 minutes it would be free of charge, and the customer would be left with a balance of 22 free minutes for the rest of the month.

BBV Call Package & Hosted VoIP Plus: 60 min rule applies, therefore if a customer makes a call for 90 mins the first 60 minutes of the call would be free of charge with the remaining 30 mins charged as per the appropriate. overage policy

Call Duration Rounding is 60 seconds as per BTB One Plan.

Call Charge Rounding will round up to next 1/2p with total bill rounding up to next whole penny.

See full Business Broadband Voice terms & conditions

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