A flexible, powerful and cost effective alternative to a telephone system
from £ 6 .50 line/month ex VAT
- Low set up costs, capped calling rates & free calls over the internet
- Includes business grade features, such as Call Minder
Hosted VoIP (Enhanced)
Features rich VoIP lines without the cost of additional lines or phone systems
Hosted VoIP (Enhanced) at a glance
What is Hosted VoIP (Enhanced)?
BT Hosted VoIP (Enhanced) is a managed IP telephony service providing you between 3 and 100 VoIP lines over multiple BT Business Broadband connections.
It includes a set of rich features, and all this comes without having to purchase a phone system or extra standard phone lines, giving you potential cost savings and efficiency gains.
Set-up is easy and you don't need lots of equipment so there's minimal start- up costs and lines can easily be managed using the online VoIP portal.
You get a wide range of calling features all at no extra cost. Each BT Hosted VoIP line now comes with an inclusive geographic number at no extra charge, but you can add more geographic area codes to your lines for a small monthly charge.
See more details about what you get and read about the business benefits of Hosted VoIP (Enhanced).
Hosted VoIP: What is VoIP?
What you need
To use BT Hosted VoIP you will need:
- A BT Business telephone line
- A dedicated BT Business Broadband line with the BT Business Hub for every 8-10 lines of Hosted VoIP
Check out our Business Broadband & Phone Line packages
Note: If you already have BT Business Broadband Voice you will need to upgrade your service for BT Hosted VoIP.
You'll need these 2 items of equipment:
- BT Business Hub (allows you to connect 3 IP phones to the BT Hosted VoIP service)
- BT Falcon Mk 2 IP phone
A further 5 BT Falcon IP phones can be connected to the service using an Ethernet hub switch, making 8 phones in total. See pricing.
What you get
- From 3 to 100 lines over multiple BT Business broadband connections (each Broadband connection can support 8 Hosted VoIP lines)
- Ability to keep existing landline numbers by porting them to Hosted VoIP (subject to compatibility)
- An inclusive geographic number at no extra charge (one per hosted VoIP line). You can add more geographic area codes to your lines for just £2.99 (ex VAT) per month, per number and a 12 month term applies
- Easy Attendant – set up menu options for your customers so that their call can be easily routed to the right place in your business i.e. Press 1 for Sales, press 2 for Accounts etc (up to 9 options)
- Over 15 advanced calling features at no extra cost, giving you the functionality you would expect on a phone system with the flexibility to manage them via your telephones or online via a web based portal
- Music on Hold – play music to your callers while they are on hold or queuing, giving them a more pleasant experience while they are waiting
- Price certainty with our Hosted VoIP Call Package*
- Choose BT Managed Install Option for peace of mind, hassle free set-up
- Choose Advanced Attendant if you have more complex menu requirements to route customers to the right place in your business. This is ideal if your business has a lot of different departments as it enables you to create sub-menus for callers e.g. press 1 for Sales, 2 for Customer Service and 3 for Technical Help, and then a further layer e.g. 1 for Washing Machine, 2 for Fridge / Freezers, 3 for Cookers
Important information
We strongly recommend a primary telephone line is maintained for contacting the emergency services.
The quality of the reception on the phone line may not match that of a normal landline and may vary depending on Internet traffic and customer usage.
Manage your account online
You can manage your BT Broadband Voice account online:
- Manage your lines & calling plans - to customise your Broadband Voice package
- View Online Billing and pay your bills online - also see itemised calls made up to midnight last night