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Billing queries: 0845 600 61568am - 6pm Monday - Friday

Business phone lines

Keep the conversation going with standard lines or Featurelines

BT Business phone lines, it’s
not just about connections

  • A choice of lines to suit your needs.
  • Control costs with a choice of lines & calling plans.
  • Featureline turns your phone line into a mini phone system.
Phone line options
Value Business phone line Order now Standard Business phone line Order now Critical Business phone line Order now Featureline Standard / Compact Find out more
Who is this for?





The essentials. Just a basic line with capped calls and our basic care level of a fix within 2 working days should there be any issues on your line. Everything you need. You'll get a choice of 500 free UK minutes each month or our Call Package. We'll also aim to fix your line (if there's any issues) by the end of the next working day. Everything you need... and more. If you can't afford any down time, this gives you all the benefits of the standard line, but with a higher care level of a fix within 6 hours. Ideal for the growing business. A choice of lines, packed with Calling Features such as Call Diversion, 3-way calling, Call Waiting, and many more.
Contract length 24 months 12 months 24 months 12 months 24 months 12 months 60, 36, 12 months available
Line rental /
month (ex VAT)?

Monthly rental for your line. This doesn't include any call charges or extra services that you might have on top.

£13.0 £15.0 £19.0 £19.99 £23.0 £24.0 from £20.10
Care level


Standard We'll aim to fix your line within 2 working days. BT Prompt Care We'll aim to fix your line by the end of the next working day for any issue. BT Critical Care We'll aim to fix your line within 6 hours should anything go wrong. BT Prompt Care We'll aim to fix your line by the end of the next working day for any issue.
Installation £110.0 £125.0 £110.0 £125.0 £110.0 £125.0 from FREE
Calling plan options: 500 Free minutes information Business Complete Call package information 12 month capped calls information








Capped calls






Capped calls
500 Free UK minutes per month Or Business Complete call package includes 5000 UK & international landline minutes and 500 mobile minutes.
£20.50 / month






Capped calls
500 Free UK minutes per month Or Business Complete call package includes 5000 UK & international landline minutes and 500 mobile minutes.
£20.50 / month






Capped calls
500 Free UK minutes per month Or Business Complete call package includes 5000 UK & international landline minutes and 500 mobile minutes.
£20.50 month
Or Capped calls
Calling Features:



1 Feature: £2.90 / month
2 - 4 Features: £5.83 / month
5 - 8 Features: £8.24 / month

Included 
Hunt group numbers?

A hunt group number isn't connected to any particular phone, but connects your caller to the first available phone within a group of extension numbers. So you can set up a group of people, all of whom can handle a call, and your customers can get through to the first one who's free to answer.

      Included
Call Return?

Tells you the telephone number of the last person who called you and rings them back for you.

      Included
Call Diversion?

You can divert calls to any number (landline, mobile, abroad). Divert all calls, divert on no reply, or divert when the line is busy.

Optional Optional Optional Included
Call Waiting?

Tells you if you've got another call waiting when you're already on a call (you'll hear some discreet beeps). You can then finish your first call, flick between both calls, or just continue with your current call.

Optional Optional Optional Included
Call Pick up?

Answer a call that is ringing on another Featureline extension from your own phone.

      Included
Call Transfer?

Transfer a call to another number (including Featureline extensions, external landlines, and mobiles).

      Included
Ring back when free?

If you call number that's busy, just dial '5' and Ring Back will call and connect you when the number's free.

Optional Optional Optional Included
Ring back when next used?

If you call a Featureline extension but don't get an answer, this Calling Feature will call you back and connect you after the Featureline extension is next used.

      Included
Internal calls?

You'll get free internal calls within your business.

      Included
Call Barring?

You can control the types of incoming and outgoing calls that your employees can make using a PIN (so, for example, you could block calls to premium rate numbers or international numbers).

Optional Optional Optional Included
3-way calling?

You can instantly set up a conference call with two other callers at the same time, wherever they are in the world.

Optional Optional Optional Included
Code calling?

Fed up of dialling the same long numbers all the time? Then use Code Calling to assign a short code to your most frequently dialled numbers and save yourself a spot of finger-bother.

      Included
Repeat last call?

Redials the last number you dialled. Useful if the number you just dialled is engaged or not being answered.

      Included
Reminder call?

Use your line as an alarm clock by using our easy-to-program Reminder Call feature.

Optional Optional Optional Included
Caller display?

See the phone number of who's calling you before you answer it (or not).


Optional

Optional

Optional
Included

£20.00 one of set up cost
General interrogation?

Check which features you've got set up on your line.

      Included
Withhold your number?

Stop people you're calling from being able to see your number on Caller Display (or being able to get your number from 1471). You can do this for individual calls or for all calls.

      Included
Call offer?

If you call an internal extension but it's busy, Call Offer can tell the busy part that you're trying to get through to them.

      Included
Call sign?

You can give a distinctive ring tone to some incoming numbers so you know straightaway who's calling you.

Optional Optional Optional Included
Value Business phone line Order now Standard Business phone line Order now Critical Business phone line Order now Featureline Standard / Compact Find out more
Business Phone Lines: things you need to know

Value and Critical lines

Our 'Value' and 'Critical' phone lines are only available as new services. That means that you cannot change your existing phone line service for a 'Value' or 'Critical' service.

BT Business Complete

BT Business Complete (BTBC) includes a 24 month Minimum Period and you'll receive the benefits of BTBC during the Minimum Period. At the end of that time the contract will continue but the Inclusive Minutes will no longer apply. You'll continue to receive the other benefits of BTBC, but no new Minimum Period will start.

Please note that an Annual Charge may apply where you do not achieve 80% of your Committed Spend - your committed spend is the value of your 24 month contract. The products and services that you include within BTBC are provided on the standard Terms and Conditions applicable to those products and services and are not provided under the Contract for BTBC. Termination of the BTBC Contract will not terminate these products and services, which must be terminated in accordance with the relevant BT standard Terms and Conditions.

BT Business Complete Terms & Conditions apply

500 free minutes offer

It's available to BT Business Complete customers.

  • The offer comprises 500 minutes per calendar month per eligible line
  • You can't carry over unused minutes
  • At least one chargeable call must be made per calendar month
  • The offer covers calls to 01, 02, 03, 056, some 055, 0845, 0870 and from
  • Northern Ireland to the Republic of Ireland

See terms & conditions

Capped calls

UK Landlines: - Applies to 01, 02 and 03 numbers only. Pence-per-minute rates apply after 60 minutes. 2p set up fee, fair use policy and conditions apply.

Mobile: Opt in required. 6p set up fee applies. Applies to calls to the 4 main Mobile Operators only. Exclusions (including calls to numbers ported from other networks), fair use policy and conditions apply.

International calls: Opt-in required. Landline calls only. 3p set-up fee applies below the cap. Call restrictions, fair use policy and conditions apply.

Adding the Call Package

This is available to customers signing up to BT Business Complete.

It covers calls to 01, 02, 03, 056, some 055, 0845 and 0870 numbers, UK mobiles and most international destinations.

The calling package can be taken on any lines in the customers BT Business Complete inventory.

Monthly allowance of 5000 landline & international minutes per month combined and 500 minutes to UK mobiles

See terms & conditions

Intra Business Calls

A Fair Use Policy applies to Intra Business Calls. Under this Fair Use Policy, where the total of the Customer's Intra Business Calls exceeds 75% of the Customer's total calls in any calendar month, BT may terminate the Intra Business Calls or the BT Business Complete contract. Further detail of this Fair Use Policy can be found in the BT Price List.

See terms & conditions

BT One Plan Traditional on 12 month contracts

Capped calls

UK Landlines: - Applies to 01, 02 and 03 numbers only. Pence-per-minute rates apply after 60 minutes. 4p set up fee, fair use policy and conditions apply.

International calls: Opt-in required. Landline calls only. 6p set-up fee applies below the cap. Call restrictions, fair use policy and conditions apply.

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