TotalCare & CriticalCare

Service cover for your lines

24/7 cover for your fixed lines

Have you considered how much it would cost your business if your Business Phone lines went down even for a short time?

Choose from two product options that will give you:

  • Service cover year round
  • Includes Bank holidays

Get peace of mind that your lines are covered in the event of a problem.

Product options

TotalCare

Most Popular

We will respond within 4 hours of receiving your fault report and if the fault is not cleared during this period, we will advise you of progress.

from £ 3 .90 / month per line (ex VAT)

  • We'll aim to fix your fault within 24hrs
  • If an engineer visit is required, visiting times are 8am-6pm
  • Customer Service Compensation Scheme
Enquire

CriticalCare

We will aim to fix your fault within 6 hours of you reporting the fault.

from £ 5 .25 / month per line (ex VAT)

  • We'll aim to fix your fault within 6hrs
  • 24/7 engineering cover including bank holidays
  • Constant cover for your lines regardless of time of day
Enquire

Customer Service Compensation Scheme

TotalCare

With Total Care you can enjoy peace of mind knowing that we will respond within 4 hours and aim to fix within 24 hours.

Aim to fix within 24 hour 24/7, 365 days a year, including Bank Holidays.

Read more about TotalCare service care level

CriticalCare

BT Critical Care goes a step further, with a much quicker fix time - within 6 hours of you reporting the fault.

You'll be able to access the fault reception desk 24/7, 365 days a year, including bank holidays.

Read more about CriticalCare service care level

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