Business benefits

• sharing a single network for voice and data means installing and maintaining one network rather than two.
• being one organisation enables the optimisation of PSTN trunk connections and calls. This means less trunk connection rental charges and lower call costs, particularly where international internal calls are involved.
• enabling people to work outside of the traditional office environment, through CS1000 home working and mobility solutions, thus driving down real-estate costs.

CS1000 Home working and mobile working - stay connected whilst on the move

The CS1000 provides the means to remain productive whilst on the move, based on the communication device available, be that the mobile phone, the home phone, the wireless LAN Personal Digital Assistant (PDA) or the PC connected to the corporate network.

• The CS1000 IP phone home worker solution allows customers to deploy Nortel IP telephones with secure voice (and data) connections from their home via a broadband line over the internet to the headquarters main office. This provides an 'always on' telephone service without the need for a PC to be connected, although a PC can be used concurrently with the phone, thus enabling full voice and data feature and application access from the home just as if the user were in the office.
• The Nortel 2050 softphone delivers the features of an advanced IP telephone but from a PC rather than a physical telephone. As soon as the PC is connected to the network it can be used to make and take calls using your normal office phone telephone number. And now with enhanced Global IP Sound^TM echo cancellation more headsets that ever can be used including supported Bluetooth headsets.
• The Nortel Mobile Communication 3100 extends the telephony features for the CS1000 IP-PBX to a range of popular single-mode (GSM mobiles from both Nokia and Blackberry) and dual mode (GSM mobile / Wi-Fi Windows Mobile) devices. Take advantage of the simplified user interface on the smartphone to stay connected through the CS1000 IP-PBX. In this way, calls to the desk are not missed and those using "presence" technology can see when you are busy on the phone, even when not sitting at your normal desk.
• The CS1000 Mobile Unified Communications facility allows mobile phones to be twinned with an office extension so that calls can be made and received on a mobile phone rather than the deskphone. It extends the features of a deskphone to a mobile whilst also allowing calls to be swapped from mobile to deskphone.
• Personal Call Director provides a one-number find me / follow me service, extending calls to your deskphone to an alternative telephone number whilst also allowing your calls to be screened before answering.

Delivering the same services in the branch as are available at the headquarters

One of the really great benefits of an IP-PBX is that it allows multi-location organisations to run a single IP-PBX for the whole organisation rather than providing separate standalone switches in each office.

From an administration perspective, this means that there is one single point to manager, update and to which one can add applications. Of course, there is still a need to provide local phone numbers for local calls and for many organisations, a backup mechanism is required for contingency.

This is where the branch solution or media gateway is required:

• The Survivable Remote Gateway (SRG) acts as a survivable VoIP gateway that extends Communication Server 1000 features and applications to a small branch office. SRG50 supports up to 80 survivable IP feature. An added benefit or the SRG50 is that it can start off as a standalone system, the BCM50 and be upgraded to SRG50 at a later date, ideal for a phased migration from standalone sites to a single IP centric solution.
• The survivable media gateway (SMG1000E) is the ideal solution for the medium to very larger branch. It has the added advantage that it can provide survivability for not only the branch office but if required the entire network!

One option is not to have any backup in the branch office and simply connect IP phones direct to the LAN. In this environment the mobile phone is often used as a backup.

Greater productivity for the user

• Nortel Converged Office integrates the comprehensive telephony feature set of Nortel's CS1000 IP-PBX, with Office Communications Server 2007. The solution scales to tens of thousands of users, supports business's existing internal dial plans, and provides capabilities that aren't available with less functional gateway solutions. Converged Office uniquely enables Office Communicator as the single end-user interface to perform all UC functions such as VoIP soft client, instant messaging, presence, conferencing and performing remote call control of any desk phone connected to a Nortel IP-PBX.
• Nortel Multimedia Conferencing 5.0 is a reservation-less, customer premise audio/video solution that provides subscribers with ubiquitous access to an "always on" conferencing resource. Nortel offers users the ability to dial-in to a conference from anywhere, and from any device. The integration of Nortel's Multimedia Conferencing with Office Communication Server 2007 can support a mix of attendee types including on premise users with desktop clients, analogue phones, digital or IP phones as well as partners, customers and remote callers. The joint conferencing solution enables an audio conference to seamlessly convert into a desktop video conference.

Simplifying the network leads to greater organisational agility

• administering a single IP-PBX for the entire region, rather than separate TDM based PBX systems at each company location means a single administration point and a single user interface.
• deploying Contact Centre or Unified Communications applications network wide rather than on a site by site basis makes rolling out new services and updates so much simpler.

A more reliable architecture

Find out more

To learn more about these benefits or the CS1000 solution, please use the enquiry form on this page, or contact our sales team on 0800 707 6320.