| NCP is a useful reporting tool that lets you see how effectively your business handles its calls via a selection of reports. There are on-line flexible reports which let you analyse activity in greater detail and you can also download the underlying report data for further analysis using software such as Microsoft Excel. Below are just a few of the activities you can analyse with NCP:
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• How long callers are waiting before their calls are answered
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• How many callers give up and hung up |
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• Demonstrate levels of demand day by day, hour by hour - incoming and outgoing
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• Average length of calls, average time taken to answer calls
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• Identify when the peak periods for calls are for your business
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| Information like this can be invaluable in making your business more efficient in the way it handles its calls - leading to fewer unanswered calls and fewer bottlenecks by allowing you to build a picture of what your calling patterns are.
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