BT Business Broadband Engineer Install FAQs
How does Engineer Install work?
Engineer Install Plus is being offered to all customers, with Options 1, 2 or 3.
This service is available as an addition to the Broadband self install products and the following criteria applies.
- Your PCs must meet the minimum specification described below
- Our engineer will setup one PC. If you wish any additional ones installed then this will be an extra cost
- One PC will be connected using the Ethernet connection and one using either wireless (WiFi), USB or customer supplied CAT5 Ethernet cable
- Our engineer is not able to undertake any cabling work, but can connect PCs using CAT5 cables that you have installed
- Our engineer will NOT configure or setup PCs connected to an existing network (LAN)
What is the minimum PC specification?
The service can only be supplied on PCs with the following minimum specification:
- Windows 2000, ME or XP
- Pentium processor 233Mhz
- 128MB RAM
- 200MB hard disc space
- Spare USB port capable of supplying 500mA for Option 1, or spare 10baseT Network adaptor with RJ45 connector for Options 2 or 3.
- CD ROM drive
- Video display 800 x 600
- 16 bit sound card
How many PCs will be setup?
You will be set up for one PC. Any additional PCs will be chargeable. Please ensure that you have ordered the correct number prior to the visit.
How long will it take to setup?
The lead time for activating a Broadband connection is approximately 5 working days. We aim to arrange the engineering visit a day after the activation of the line.
We expect an engineering installation to take between 45 - 60 minutes for one PC. Connection of other PCs will be an additional charged.
What software will be installed?
BT Business Broadband network connection software and Internet Explorer 6 and Microsoft Outlook Express will be installed. You will need to accept the Terms and Conditions associated with this software during the engineer visit. If you prefer some of these software elements not to be installed, let the engineer know when they arrive.
What if my PC is not working when engineer visits?
If our engineer finds that the PC is not working correctly, or does not meet the minimum specification, then they may be unable to continue with the installation, as there is no guarantee that the service would work correctly. In this case, you should consider rearranging the engineering visit when you have upgraded your PC. Please note that you may incur the service charge.
What if I need to change my appointment?
If you know you will not be available at the appointed time, please contact the Engineer Install order management desk on Freefone 0800 169 8639 (Monday - Friday 9am - 5pm) or email enginstall.order@btbroadbandoffice.com as soon as possible and well before the appointment date to arrange for a more convenient appointment.
If our engineer cannot gain access to your premises at the appointed time, they will leave a card for you asking you to contact the Engineer Install Order Management team. You may incur the service charge for failed appointments.
What if the engineer cannot keep to the appointed time?
We will contact you and try to arrange another appointment. This will only happen in rare circumstances.
Will you connect up networks?
We will connect one PC to the BT Business Broadband Router as part of the standard installation.
If you require an existing network to be integrated with the broadband connection you will have to arrange this integration separately.
Will you setup printers?
Printer setup is not part of the engineering install service. If you require connection or setup of additional components such as printers, scanners, our engineer may be able to do this for an additional charge, based of the number of hours it will take. Please contact the Engineer Install order desk on 0800 169 8639 to arrange any additional work prior to the visit.
If you have other computing support issues you may be interested in our BT Business IT Support manager service, which provides access to our trained IT experts who can help with service issues over the telephone or through remote access to your PC.
How will I be billed for the service?
You will be billed for the product via your next Internet service bill.
Where do I go for further support after the installation?
Full online support for your business broadband service is available online. You can also contact the IT Support Helpdesk on freefone 0845 601 7582. Opening Hours are Monday to Friday, 8am till 8pm, Saturday 8am till 1pm.
