Service status

You can check if a service issue affecting you is already being dealt with, so you don't have to raise a fault.
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Broadband & Email
Dial-up & Email

Service updates

To hear the latest broadband status, call us free on 0800 169 0199

There are currently 3 reported problems

Reported	Details	Status
07 November 2009 04:31 PM	Problem in the Culcheth area We're aware of a temporary problem in the Culcheth that's causing some people trouble accessing the Internet. We're sorry if you've been affected. Our engineers are now working to fix the problem, and we expect to have the service back to normal in 2 hours. Dialling codes affected: 01925 (20)	Ongoing
07 November 2009 09:43 AM	Problem in the Poyntzpass area We're aware of a temporary problem in the Poyntzpass that's causing some people trouble accessing the Internet. We're sorry if you've been affected. Our engineers are now working to fix the problem, and we expect to have the service back to normal in 2 hours. Dialling codes affected: 0283831 (20)	Ongoing
07 November 2009 07:13 AM	Problem in the South Kensington area The problem in the South Kensington area with dialling codes: 0203155 0203263 0207165 0207201 0207235 0207245 0207259 0207752 0207823 0207838. Our engineers are working to fix the problem, but unfortunately it's taking them longer than expected. We're sorry for any inconvenience this may have caused. We hope to have your service back to normal by 8:00pm. (20C)	Ongoing Updated 07 November 2009 06:00 PM
07 November 2009 07:53 AM	Problem in the Bryneglwys area We're aware of a temporary problem in the Bryneglwys area that's causing some people trouble accessing the Internet. We're sorry if you've been affected. Our engineers are now working to fix the problem, and we expect to have the service back to normal in 2 hours. Dialling codes affected: 01490 (20C)	Resolved Updated 07 November 2009 09:31 AM
06 November 2009 05:38 PM	Broadband connection problem We are currently investigating a problem with broadband access and you may be experiencing problems connecting to the service. Please bear with us as we endeavour to resolve this problem as quickly as possible. Meanwhile we apologise for any inconvenience.	Resolved

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