Maintenance on a wide range of phone systems: BT & non BT systems
- 24/7 support over 1,800 telephone systems engineers nationwide
- 90% of faults fixed by the next working day
- 70% of faults fixed remotely
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Phone Systems Maintenance
Care packages to cover: network, data and phone systems
Why get Phone Systems Maintenance?
What would happen if your phone system stopped working?
The reliability of your voice and data network is likely to be a critical success factor for staying in business.
With our Phone Systems Maintenance, you've got the peace of mind of a single maintenance supplier for your voice and data needs - we can maintain your phone system and your Local Area Network (LAN).
It's available for all customers who have voice or data products, regardless of whether purchased via BT or another supplier.
Levels of maintenance offered
What you get:
With an extensive and established service capability we can offer:
- Maintenance on 95% of the comms system types in the UK
- Fix 70% of faults remotely, fixing faults quickly and removing the time and admin associated with onsite engineer visits
- Fully trained and accredited engineering resource, trained to the latest technology levels
- Service coverage throughout the UK, with an extensive genuine spares distribution network, to support swifter onsite repairs
- Customised maintenance offerings to cater for all requirements
Care level options
We offer a variety of telephone systems care options:
Standard Care: Mon - Fri 0800-1700 BT will respond by the end of the next working day. Excludes; Bank and Public holidays.
Prompt Care: Mon - Sat 0800-1700 BT will respond within 4 working hours of receipt of a fault. Excludes; Bank and Public holidays.
Total Care: Mon - Sun 24/7 365 days includes Bank and Public holidays. BT will respond within 4 working hours of receipt of the fault.
If you require bespoke or enhanced care levels on a limited number of large systems, talk to us about our custom care express offerings.
Business benefits
Fast repair
With our nationwide team of over 1800 network engineers 90% of faults are fixed by the next working day: often remotely.
Cost savings
Our maintenance services are available for all customers, even if your phone system wasn't purchased from us.
Value for money
It's a comprehensive support service that'll take care of your communications systems and local area network 24/7 starting from just a few pence per day per user.
Peace of mind
We can offer contracts from 1–7 years on most telephone systems, with discounts for long term contracts, with a range of service levels designed to meet the needs of the business.