Avaya Business Communications Manager
Accessories and applications for the Avaya BCM phone system
BT call recording
For customers who want to record or listen to sales calls or have a legal requirement to record calls such trading company or professional services.
Voiceover on hold
Greeting callers with a bespoke voice message is a good way of creating the right impression from the start and is a marketing tool in its own right. We can handle all the details for you - working with you to develop the right script, the recording itself, engaging a professional voice-over artist and mixing music into the message if required.
External paging
Allows every handset on the system to deliver a voice-page message. The package comes with a choice of speakers to match the environment, as well as all required cabling and connections.
BT dial by name
Dial by name, cutting time finding numbers of important customers and suppliers.
Call centre wallboard
Complementing the call centre packages, this facility gives call centre agents and managers immediate visual feedback on quality of service.
Music on hold
Our solution to the inevitable fact that sometimes you do have to put customers on hold. It provides five tracks of copyright-free music and generic courtesy announcements. We can provide a music contract service if you prefer to use copyright material.
Call accountant
Manage the cost of your communications by being able to analyse all calls and work out running costs, ROI and assist in financial planning. Call detail reporting is a feature-rich tool for monitoring your communications costs and operational efficiency with lots of flexibility to customise what's measured and how it's reported.
Door entry system
Enhance the physical security of your premises with the intercom package.