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Find out the EU Roaming Regulations here and how they will affect you and your business.

EU Roaming Regulations

Applies to all BT Business Mobile services

To comply with EU regulations BT have introduced the following changes that impact mobile usage and associated charges when travelling within the EU (excluding the UK).

1) A welcome SMS will be sent to all customers within the EU

This will notify customers of the EU charges that will be incurred when:

  • Making or receiving voice calls
  • Sending or receiving texts (SMS)
  • Sending or receiving picture messages (MMS)
  • Sending or receiving data (mobile internet)

2) Price reduction introduced for roamed calls and SMS originating and terminating within the EU

Please refer to the international pricing page for the latest EU specific pricing.

3) A data roaming spending cap of €50 (£42) a month (excluding VAT)

To help manage this data cap we will send notification texts (SMS) to customers to advise them when they have reached the 50%, 80% and 100% threshold of this 50 euro cap. Once the 50 euro limit is reached data usage will be suspended and customers will be advised of this through a final text (SMS) notification.

Mobile broadband customers will receive the notifications via dashboard pop ups and may have to download additional software to receive these notifications (please refer to the 'things you need to know' section below).

Which EU countries are affected by these changes?

There are 27 EU Member States:

Austria Germany Netherlands
Belgium Greece Poland
Bulgaria Hungary Portugal
Cyprus Ireland Romania
Czech Republic Italy Slovakia
Denmark Latvia Slovenia
Estonia Lithuania Spain
Finland Luxembourg Sweden
France Malta UK

 

EU Regulations will be also adopted in the following associated countries:

Andorra, Azores/Madeira (part of Portugal), Canary Islands / Ceuta / Melilla (part of Spain), Gibraltar (part of UK), Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland and Vatican City.

For more information about our products, please visit FAQs

EU Roaming Regulations: Things you need to know

1) If you are a BT customer and you wish to either:

  • Opt out of or into the data cap (excluding Blackberry Internet Service)
  • Have the data cap applied or removed on a subscription
  • Find out if the data cap is automatically applicable to your account
  • Find out more on EU pricing

2) Please contact BT customer services on +441635 691 702 (free from a BT Mobile). Please note if you opt into or out of this service it will not be automatically applied.

3) Mobile Broadband Customers: To receive the notifications when you are roaming in the EU which remind you of the charges that come in to effect on 1st July, please download the latest version of the BT Access Manager software (Version 85 and above). We recommend you do this when you are in the UK over a Broadband connection. You can download the BT Access Manager software from www.bt.com/btam.

4) If you downloaded BT Access Manager prior to 8th July 2009, when you connect using BT Access Manager over a Broadband connection, you may be prompted to upgrade to the latest software version. Please follow the instructions and your software will be upgraded to allow you to receive these alerts in the future.

5) If you have added a text message bar to your handset or you have restrictions on your PC you will not receive the notifications.

6) SMS notifications sent to advise customers of EU data roaming usage are separate from the overall usage alert notifications that are sent to advise customers on the overall level of spend on a mobile connection. Please visit the 'usage information' page for more information on these.

7) The applicable exchange rate supporting the data roaming cap implementation is €1 = £0.87205

8) Please note that some devices (those without SMS functionality) will not receive the alerts and therefore when using such a device, monitoring of your usage is essential as you will be liable for any charges.

9) If you have added a text message bar to your device or you have restrictions on your PC you will not receive the notifications.

10) Please note the data cap and SMS notifications service is not automatically applied to the accounts of corporate managed customers & customers on special tariff arrangements for roaming (including Blackberry Internet Service). These customers do not have a 50 euro cap in place and will not receive notification SMS advising them of data roaming spend. Customers who have not been automatically included in the cap can choose to opt into this service at any time, with the exception of customers on Blackberry tariffs who cannot opt in. It is the customers responsibility to manage mobile spend on their account.

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