BT Business Dial-up Products - Terms and Conditions

Terms and Conditions - Applicable to customers who order after 00:01 on 13th September and to all customers after 00:01 on 18th October 2007

Terms and Conditions - Terms and Conditions - Applicable to customers who ordered before 13th September 2007 valid until 24:00 on 17th October 2007

Terms and Conditions

Applicable to customers who order after 00:01 on 13th September and to all customers after 00:01 on 18th October 2007


Our contract with you

1. The service

The service gives you access to the internet and a range of internet content, services (including helpdesk services) and applications as described under "Products" at www.btbusinessoffice.com.

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2. When does our contract with you start

When you sign up for the service online at www.btbusinessoffice.com, this contract (as set out in these terms and conditions) starts. Or, if you have not already signed up and we send you a customer order form, then this contract (as set out in these terms and conditions) starts when we receive the correctly completed customer order form, signed by you.

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3. Our commitment to you

When we provide the service to you we promise to use the reasonable skill and care of a competent internet service provider.

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Providing the service to you

4. Getting started

4.1 You will need to provide a suitable PC, interface, modem and any other necessary equipment. For Connect PAYG you will need to provide a telephone line. For Connect Anytime you will need to provide a BT enabled telephone line - this line may be provided by BT directly, or by another provider of your telephone services.

4.2 If you have ordered on site support or installation of equipment at your premises we may give you some advice on preparing your premises. As a minimum, you will need to provide a suitable location for our equipment and suitable computer hardware, software and telecommunications equipment and services necessary to access and use the service.

4.3 If we need to access or put our equipment on someone else's premises in order to provide you with the service you will need to make any necessary arrangements

4.4 If we damage your premises during installation (or removal) of our equipment because of our negligence, we will cover the reasonable costs of any work that is needed to restore your premises to their original condition before the damage happened. In all other cases, restoration is your responsibility.

4.5 Although we will use our reasonable efforts to install the service by the date that we agree with you, all dates are estimates and we cannot guarantee that we will meet them.

4.6 If you arrange a time for us to visit your premises and cancel without giving us two working days' notice, we may incur costs and we reserve the right to charge you for the cancelled visit.

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Accessing your premises.

4.7 We may need access to your premises from time to time (for example, for installation, repairs, maintenance or upgrades or to recover our equipment when this contract comes to an end). If we do, we will give you advance notice and so long as appropriate identification is shown you agree to allow us access. We will meet your reasonable requirements and you must meet ours, concerning the safety of people on your premises.

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5. Your instructions.

We may accept instructions regarding the service from someone we are satisfied has your authority.

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6. Making sure the service is secure.

6.1 We will issue you with a set of usernames and passwords. The passwords are essential for your secure use of the service so you must ensure that they are kept confidential, secure and are used in accordance with all relevant instructions.

6.2 If we think there is likely to be a breach of security or misuse of the service we may:

(a) change your password and then we will notify you that we have done this; and/or

(b) suspend username and password access to the service (please also see paragraph 15).

6.3 If you think that any password has become known by someone not authorised to use it, or if any password is being or is likely to be used in an unauthorised way, you need to inform us immediately.

6.4 If any of the information you give to us when you sign up for the service changes, including any changes to your payment details, you must inform us immediately.

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7. Things we may have to do.

7.1 We may need to temporarily suspend the service for operational reasons (e.g. for repairs, planned maintenance or upgrades), but before we do we will give you as much notice as we can. We promise to restore the service as soon as possible after any suspension.

7.2 We may have to alter code or access numbers or technical specification associated with the service for operational reasons, and where we need to tell you about this we will give you as much notice as we can.

7.3 We may give you instructions about health and safety issues when using the service, or on your use of the service to ensure the quality of the service we provide to you and other customers and you agree to observe them.

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8. Repairing faults in the service.

8.1 Although we attempt to provide you with the best possible service, we cannot guarantee that the service will never be faulty. However, we will correct all reported faults as soon as we reasonably can.

8.2 If there is a fault with the service or you forget a password you should contact the help desk. For details of how to contact the help desk click here or refer to your welcome letter. All queries will be directed to a premium rate helpdesk unless you have signed up for the Local Rate Helpdesk service. Click here for further details.

8.3 Sometimes we may monitor or record calls to or from the help desk for training or to improve the quality of our customer service.

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What we need you to do.

9. Paying our charges.

9.1 You must pay the charges for the service that are set out in the product list. The charges in the product list are part of this contract.

9.2 We will begin charging you for the service on the date that the service is activated and available for you to use.

9.3 You will have to pay the charges within 28 days of the date of our invoice. If we do not receive your payment within the 28 days we may

(a) charge daily interest on late payments at a rate equal to 4% per annum above the base lending rate of HSBC Bank plc and/or

(b) charge you a late payment fee as detailed at [http://www.serviceview.bt.com/list/current/docs/Misc.boo/14379.htm]

9.4 You acknowledge that you may be subject to our credit management procedures and that we may, at any time, require you to pay a deposit or provide a guarantee as security for payment of future bills.

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10. Use of the service.

10.1 You must take all reasonable precautions to ensure that no one (including you) uses the service:

(a) fraudulently or in connection with a criminal offence;

(b) to send, knowingly receive, upload, download or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of copyright, confidence, privacy or any other rights;

(c) to cause annoyance, inconvenience or needless anxiety;

(d) to spam or to send or provide unsolicited advertising or promotional material or knowingly to receive responses to any spam, unsolicited advertising or promotional material sent or provided by any third party. BT may take action to manage network performance to avoid disruption of the service, which may include suppression and/or deletion of inbound and outbound emails reasonably considered by BT to be spam;

(e) in an unlawful manner, in contravention of any legislation, laws, licence or third party rights or in contravention of our Acceptable Use Policy as may be amended from time to time;

(f) in a way that does not comply with any instructions that we have given you; or

(g) in such a way that your account is used to access the service more than once at the same time. Please note that if you have an ISDN line and are not using BT Business Connect PAYG, accessing the service more than once includes "channel bonding".

The action we can take if the service is used in any of these ways is explained in paragraphs 14 and 15.

10.2 If we think that your use of the service may:

(i) impair the security of the system and/or the network used to provide the service; or

(ii) cause detrimental performance of the service to you or any other customer;

we may suspend your access to the service. Suspension is further explained in paragraphs 14 and 15. If possible, we will give you prior notice if we do suspend your service.

10.3 If you are a user of a service other than BT Business Connect PAYG, you should be aware that these services are not intended to be "always on" services during unmetered access periods. Accordingly, we can suspend or terminate your access to the service as explained in paragraphs 14 and 15 if we think that:

(i) your internet connection is online for 12 hours or more in a 24 hour period; or

(ii) your computer (or another device) is automatically redialling your internet connection during unmetered access periods.

10.4 Also, if you are a user of a service other than BT Business Connect PAYG, you should limit online sessions during unmetered access periods to two hours. To maintain the quality of the service to you and other customers, we reserve the right without notice to impose physical limits to ensure online sessions do not exceed two hours and/or to ensure periods of inactivity do not exceed 20 minutes. You can re-connect to the internet by using your dial-up connection

10.5 If you are the user of a service you must not use the service to allow internet access for two or more computers which are networked.

10.6 Where we provide you with email facilities, web hosting or other services that involve us providing storage space on our systems, we may impose limits (which we may vary from time to time) on the storage space we provide to you in order to ensure the quality of the service to you and other users. These limits may relate to the physical amount of web-space or the number of mailboxes made available to you, email messages that can be stored and/or the size of any attachments you can send. We may reject or delete material that exceeds the relevant limit. Information on these limits can be viewed in the FAQ ('frequently asked questions') section.

10.7 We may make available to you software that enables you to use the service. You must not copy or modify this software (unless allowed by law). It is important that you only access the service through this software or in an alternative way permitted by us and you must not attempt to circumvent any security measures in the service.

10.8 When we provide you with the service it, and any associated software, is intended for your use only. Therefore, you must not re-sell, transfer, assign or sub-license the service (or any part of it) or the associated software to anyone else.

10.9 You must use the correct dialer as we explain to you during registration, by email or online. You are responsible for any additional telephone charges incurred as a result of using an incorrect dialler.

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Other uses of the service

11. When we provide you with content.

11.1 As part of the service we may provide you with applications, data, information, video, graphics, sound, music, photographs, software or any other material. This content is always changing as we try to provide you with the best possible service, and therefore you may notice changes in the content that you can access.

11.2 The content we provide to you can only be used for your own purposes and is protected by copyright, trademark and other intellectual property rights. You are not allowed to copy, store, adapt, modify, transmit, distribute externally, play or show in public, broadcast or publish any part of the content.

11.3 Although we take precautions, we cannot guarantee the accuracy or completeness of the content. For this reason, your use of the content (for whatever purpose) is at your own risk.

11.4 Some of the content will have its own terms and conditions. These may be displayed online or elsewhere. If you access this content you will need to comply with those terms and conditions. You should be aware that any content provided on a subscription basis as part of the service will cease when this contract ends.

11.5 There will be a charge for some of our 'premium' content. Your particular service may have a limit for the amount of premium content you can access and if you exceed this limit, we may bar your access. You can increase your limit by contacting the help desk (see paragraph 8.2).

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12. Your web site.

12.1 As part of the service you may be able to set up your own web site(s). If you do this you are responsible for the material that you or anyone else puts on your web site(s). You must include your contact details (e.g. email address) clearly on your web site(s).

12.2 Material on your web site(s) must not, and the use of it must not, in any way be unlawful. In particular, you must ensure that all necessary licences and consents (including those from owners of copyrights, performing rights and any other relevant intellectual property rights) have been obtained.

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13. Your use of the internet

The service allows you to access the internet. The internet is separate from the service and use of the internet is at your own risk and subject to any applicable laws. We have no responsibility for any goods, services, information, software, or other materials you obtain when using the internet.

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If things go wrong

14. If you break this contract

We can suspend the service or end this contract (or both) at any time:

(a) with immediate effect if you materially breach this contract;

(b) with immediate effect if we believe that the service is being used in a way described in paragraph 10.1, 10.2, 10.3 or 10.5, even if you do not know that the service is being used in such a way;

(c) upon reasonable notice if you breach this contract in any other way and fail to remedy the breach within a reasonable period of being asked to do so; or

(d) with immediate effect if bankruptcy or insolvency proceedings are brought against you, or an arrangement with creditors is made, or a receiver or administrator is appointed over any of your assets, or you go into liquidation.

(e) with immediate effect if we have terminated or suspended your use of any service previously provided to you due to your breach.

If we have suspended or terminated this contract under paragraphs (a), (b), (d) or (e) above, we will inform you of such suspension or termination as soon as reasonably possible and explain why we have taken this action.

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15. Suspension of the service

15.1 If we decide to suspend the service, a password or username (for any reason), we will restore it (if neither of us have ended this contract) when you satisfy us that you will only use the service as we have agreed.

15.2 If we decide to suspend the service under paragraph 15, this contract will continue during the period of suspension and you will have to pay all relevant charges.

15.3 If you are a Pay-As-You-Go customer who does not pay a monthly subscription charge and do not use your email account for a period of ninety days or more, we may suspend your email account after giving you 14 days' notice. If we do suspend your email account we may:

(a) delete all emails in your email account;

(b) reject all emails sent to your email account and notify the sender that your email account is inactive; and

(c) cancel all email functionality provided to you as part of the service.

We will restore your email account if you use it at any time after suspension. We may terminate your email account without notice if you do not access it for 12 months.

15.4 If you have a BT Business Connect Pay-As-You-Go account, do not pay a monthly subscription charge and do not use this account to connect to the internet for a period of ninety days or more, we may terminate your account and any associated email account(s) or products. We will give you at least 14 days' notice before we do this.

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16. Matters beyond our reasonable control

16.1. If we cannot do what we have promised in this contract because of something beyond our reasonable control (including, without limitation, industrial disputes involving our employees), we will not be liable for this. If this continues for more than 14 days, you can terminate this contract immediately by giving us notice. If the events continue for more than three months, we can terminate this contract immediately by giving you notice.

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17. Our liability to you

17.1. We will be liable if you are injured or die as a result of our negligence. We do not limit that liability, or any liability we may have to you under Part I of the Consumer Protection Act 1987, by paragraphs 17.2 or 17.3 or in any other way.

17.2 We have no liability (whether in negligence or otherwise) nor for any loss not reasonably foreseeable by us when this contract starts, nor any loss of opportunity, goodwill, reputation, business, revenue, profit, or savings you expected to make, wasted expenditure or data being lost or corrupted.

17.3 Any liability we have of any sort (including liability for negligence) is limited to £250,000 for any event or related series of events and £500,000 for all events in any 12 month period.

17.4 We do not have any liability of any sort (including liability for negligence) for the acts or omissions of other providers of telecommunication services or for faults in or failures of their networks or equipment.

17.5 Each provision of this paragraph 17 operates separately in itself and survives independently of the others.

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Ending this contract

18. Before the service has been activated

18.1 Unless you require us to carry out installation before the service can be activated, then by signing up for the service, you are agreeing to immediate provision of the service and you cannot cancel the service under the Consumer Protection (Distance Selling) Regulations 2000.

18.2 If you do require us to carry out installation before the service can be activated, then you may end this contract at any time before the service is activated and available for you to use, but if we have already installed our equipment at your premises you must pay the specific installation charges which are listed here. Once the service has been activated and is available for you to use, you can only end this contract as set out in paragraph 19, and the Consumer Protection (Distance Selling) Regulations 2000 will not apply.

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19. After the service has been activated

This contract can be ended by:

(a) usus giving one month's notice to you; or

(b) you giving 7 days' notice to us.

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Other things we need to tell you

20. How this contract can be changed

We may change this contract, including our charges, at any time. We will give you at least 14 days notice of any changes before they take effect. As explained in paragraph 19, you may end this contract at any time by giving 7 days' notice to us.

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21. How this contract can be transferred

Neither of us can transfer this contract or any part of it except that we can transfer all or part of it to a company that is a subsidiary or holding company of ours, or a subsidiary of that holding company (all as defined by Section 736 of the Companies Act 1985 as amended by the Companies Act 1989).

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22. How to give notice

22.1 If either of us gives a notice to the other under this contract this must be done either by email using the service, or in writing and delivered by hand or sent by pre-paid post to the addressee at the following address:

(a) To us: at the postal address or email address shown on the appropriate web site or an alternative address which we may give you.

(b) To you: if you are a company at your registered address, or at the postal address you specify when registering for the service or an alternative address which you may give us, or at the email address provided to you as part of the service.

22.2 You are responsible for checking the mail sent to the email address provided to you as part of the service.

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23. Waiver

Neither of us shall be considered to have waived any right under this contract because of failure or delay in exercising that right.

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24. Third party rights

A person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

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25. The law that relates to this contract

English Law governs this contract and we both agree to the exclusive jurisdiction of the English courts.

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26. Internet Business Pack

If you have signed up for the Internet Business Pack the terms and conditions at IBP terms also apply.

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27. Local Rate Help Desk

If you have signed up for the Local Rate Helpdesk service the terms and conditions at LRHD Terms will apply.

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Terms and Conditions

Applicable to customers who ordered before 13th September 2007 valid until 24:00 on 17th October 2007


Our contract with you

1. The service

The service gives you access to the internet and a range of internet content, services (including helpdesk services) and applications as described under "Products" at www.btbusinessoffice.com.

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2. When does our contract with you start

When you sign up for the service online at www.btbusinessoffice.com, this contract (as set out in these terms and conditions) starts. Or, if you have not already signed up and we send you a customer order form, then this contract (as set out in these terms and conditions) starts when we receive the correctly completed customer order form, signed by you.

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3. Our commitment to you

When we provide the service to you we promise to use the reasonable skill and care of a competent internet service provider.

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Providing the service to you

4. Getting started

4.1 You will need to provide a suitable PC, interface, modem and any other necessary equipment. For Connect PAYG you will need to provide a telephone line. For Connect Anytime you will need to provide a BT enabled telephone line - this line may be provided by BT directly, or by another provider of your telephone services.

4.2 If you have ordered on site support or installation of equipment at your premises we may give you some advice on preparing your premises. As a minimum, you will need to provide a suitable location for our equipment and suitable computer hardware, software and telecommunications equipment and services necessary to access and use the service.

4.3 If we need to access or put our equipment on someone else's premises in order to provide you with the service you will need to make any necessary arrangements

4.4 If we damage your premises during installation (or removal) of our equipment because of our negligence, we will cover the reasonable costs of any work that is needed to restore your premises to their original condition before the damage happened. In all other cases, restoration is your responsibility.

4.5 Although we will use our reasonable efforts to install the service by the date that we agree with you, all dates are estimates and we cannot guarantee that we will meet them.

4.6 If you arrange a time for us to visit your premises and cancel without giving us two working days' notice, we may incur costs and we reserve the right to charge you for the cancelled visit.

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Accessing your premises.

4.7 We may need access to your premises from time to time (for example, for installation, repairs, maintenance or upgrades or to recover our equipment when this contract comes to an end). If we do, we will give you advance notice and so long as appropriate identification is shown you agree to allow us access. We will meet your reasonable requirements and you must meet ours, concerning the safety of people on your premises.

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5. Your instructions.

We may accept instructions regarding the service from someone we are satisfied has your authority.

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6. Making sure the service is secure.

6.1 We will issue you with a set of usernames and passwords. The passwords are essential for your secure use of the service so you must ensure that they are kept confidential, secure and are used in accordance with all relevant instructions.

6.2 If we think there is likely to be a breach of security or misuse of the service we may:

(a) change your password and then we will notify you that we have done this; and/or

(b) suspend username and password access to the service (please also see paragraph 15).

6.3 If you think that any password has become known by someone not authorised to use it, or if any password is being or is likely to be used in an unauthorised way, you need to inform us immediately.

6.4 If any of the information you give to us when you sign up for the service changes, including any changes to your payment details, you must inform us immediately.

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7. Things we may have to do.

7.1 We may need to temporarily suspend the service for operational reasons (e.g. for repairs, planned maintenance or upgrades), but before we do we will give you as much notice as we can. We promise to restore the service as soon as possible after any suspension.

7.2 We may have to alter code or access numbers or technical specification associated with the service for operational reasons, and where we need to tell you about this we will give you as much notice as we can.

7.3 We may give you instructions about health and safety issues when using the service, or on your use of the service to ensure the quality of the service we provide to you and other customers and you agree to observe them.

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8. Repairing faults in the service.

8.1 Although we attempt to provide you with the best possible service, we cannot guarantee that the service will never be faulty. However, we will correct all reported faults as soon as we reasonably can.

8.2 If there is a fault with the service or you forget a password you should contact the help desk. For details of how to contact the help desk click here or refer to your welcome letter. All queries will be directed to a premium rate helpdesk unless you have signed up for the Local Rate Helpdesk service. Click here for further details.

8.3 Sometimes we may monitor or record calls to or from the help desk for training or to improve the quality of our customer service.

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What we need you to do.

9. Paying our charges.

9.1 You must pay the charges for the service that are set out in the product list. The charges in the product list are part of this contract.

9.2 We will begin charging you for the service on the date that the service is activated and available for you to use.

9.3 You will have to pay the charges within 28 days of the date of our invoice. If we do not receive your payment within the 28 days we may

(a) charge daily interest on late payments at a rate equal to 4% per annum above the base lending rate of HSBC Bank plc and/or

(b) charge you a late payment fee as detailed at [http://www.serviceview.bt.com/list/current/docs/Misc.boo/14379.htm]

9.4 You acknowledge that you may be subject to our credit management procedures and that we may, at any time, require you to pay a deposit or provide a guarantee as security for payment of future bills.

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10. Use of the service.

10.1 You must take all reasonable precautions to ensure that no one (including you) uses the service:

(a) fraudulently or in connection with a criminal offence;

(b) to send, knowingly receive, upload, download or use any material which is offensive, abusive, indecent, defamatory, obscene or menacing, or in breach of copyright, confidence, privacy or any other rights;

(c) to cause annoyance, inconvenience or needless anxiety;

(d) ) to spam or to send or provide unsolicited advertising or promotional material or knowingly to receive responses to any spam, unsolicited advertising or promotional material sent or provided by any third party;

(e) in an unlawful manner, in contravention of any legislation, laws, licence or third party rights or in contravention of our Acceptable Use Policy as may be amended from time to time;

(f) in a way that does not comply with any instructions that we have given you; or

(g) in such a way that your account is used to access the service more than once at the same time. Please note that if you have an ISDN line and are not using BT Business Connect PAYG, accessing the service more than once includes "channel bonding".

The action we can take if the service is used in any of these ways is explained in paragraphs 14 and 15.

10.2 If we think that your use of the service may:

(i) impair the security of the system and/or the network used to provide the service; or

(ii) cause detrimental performance of the service to you or any other customer;

we may suspend your access to the service. Suspension is further explained in paragraphs 14 and 15. If possible, we will give you prior notice if we do suspend your service.

10.3 If you are a user of a service other than BT Business Connect PAYG, you should be aware that these services are not intended to be "always on" services during unmetered access periods. Accordingly, we can suspend or terminate your access to the service as explained in paragraphs 14 and 15 if we think that:

(i) your internet connection is online for 12 hours or more in a 24 hour period; or

(ii) your computer (or another device) is automatically redialling your internet connection during unmetered access periods.

10.4 Also, if you are a user of a service other than BT Business Connect PAYG, you should limit online sessions during unmetered access periods to two hours. To maintain the quality of the service to you and other customers, we reserve the right without notice to impose physical limits to ensure online sessions do not exceed two hours and/or to ensure periods of inactivity do not exceed 20 minutes. You can re-connect to the internet by using your dial-up connection

10.5 If you are the user of a service you must not use the service to allow internet access for two or more computers which are networked.

10.6 Where we provide you with email facilities, web hosting or other services that involve us providing storage space on our systems, we may impose limits (which we may vary from time to time) on the storage space we provide to you in order to ensure the quality of the service to you and other users. These limits may relate to the physical amount of web-space or the number of mailboxes made available to you, email messages that can be stored and/or the size of any attachments you can send. We may reject or delete material that exceeds the relevant limit. Information on these limits can be viewed in the FAQ ('frequently asked questions') section.

10.7 We may make available to you software that enables you to use the service. You must not copy or modify this software (unless allowed by law). It is important that you only access the service through this software or in an alternative way permitted by us and you must not attempt to circumvent any security measures in the service.

10.8 When we provide you with the service it, and any associated software, is intended for your use only. Therefore, you must not re-sell, transfer, assign or sub-license the service (or any part of it) or the associated software to anyone else.

10.9 You must use the correct dialer as we explain to you during registration, by email or online. You are responsible for any additional telephone charges incurred as a result of using an incorrect dialler.

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Other uses of the service

11. When we provide you with content.

11.1 As part of the service we may provide you with applications, data, information, video, graphics, sound, music, photographs, software or any other material. This content is always changing as we try to provide you with the best possible service, and therefore you may notice changes in the content that you can access.

11.2 The content we provide to you can only be used for your own purposes and is protected by copyright, trademark and other intellectual property rights. You are not allowed to copy, store, adapt, modify, transmit, distribute externally, play or show in public, broadcast or publish any part of the content.

11.3 Although we take precautions, we cannot guarantee the accuracy or completeness of the content. For this reason, your use of the content (for whatever purpose) is at your own risk.

11.4 Some of the content will have its own terms and conditions. These may be displayed online or elsewhere. If you access this content you will need to comply with those terms and conditions. You should be aware that any content provided on a subscription basis as part of the service will cease when this contract ends.

11.5 There will be a charge for some of our 'premium' content. Your particular service may have a limit for the amount of premium content you can access and if you exceed this limit, we may bar your access. You can increase your limit by contacting the help desk (see paragraph 8.2).

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12. Your web site.

12.1 As part of the service you may be able to set up your own web site(s). If you do this you are responsible for the material that you or anyone else puts on your web site(s). You must include your contact details (e.g. email address) clearly on your web site(s).

12.2 Material on your web site(s) must not, and the use of it must not, in any way be unlawful. In particular, you must ensure that all necessary licences and consents (including those from owners of copyrights, performing rights and any other relevant intellectual property rights) have been obtained.

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13. Your use of the internet

The service allows you to access the internet. The internet is separate from the service and use of the internet is at your own risk and subject to any applicable laws. We have no responsibility for any goods, services, information, software, or other materials you obtain when using the internet.

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If things go wrong

14. If you break this contract

We can suspend the service or end this contract (or both) at any time:

(a) with immediate effect if you materially breach this contract;

(b) with immediate effect if we believe that the service is being used in a way described in paragraph 10.1, 10.2, 10.3 or 10.5, even if you do not know that the service is being used in such a way;

(c) upon reasonable notice if you breach this contract in any other way and fail to remedy the breach within a reasonable period of being asked to do so; or

(d) with immediate effect if bankruptcy or insolvency proceedings are brought against you, or an arrangement with creditors is made, or a receiver or administrator is appointed over any of your assets, or you go into liquidation.

(e) with immediate effect if we have terminated or suspended your use of any service previously provided to you due to your breach.

If we have suspended or terminated this contract under paragraphs (a), (b), (d) or (e) above, we will inform you of such suspension or termination as soon as reasonably possible and explain why we have taken this action.

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15. Suspension of the service

15.1 If we decide to suspend the service, a password or username (for any reason), we will restore it (if neither of us have ended this contract) when you satisfy us that you will only use the service as we have agreed.

15.2 If we decide to suspend the service under paragraph 15, this contract will continue during the period of suspension and you will have to pay all relevant charges.

15.3 If you are a Pay-As-You-Go customer who does not pay a monthly subscription charge and do not use your email account for a period of ninety days or more, we may suspend your email account after giving you 14 days' notice. If we do suspend your email account we may:

(a) delete all emails in your email account;

(b) reject all emails sent to your email account and notify the sender that your email account is inactive; and

(c) cancel all email functionality provided to you as part of the service.

We will restore your email account if you use it at any time after suspension. We may terminate your email account without notice if you do not access it for 12 months.

15.4 If you have a BT Business Connect Pay-As-You-Go account, do not pay a monthly subscription charge and do not use this account to connect to the internet for a period of ninety days or more, we may terminate your account and any associated email account(s) or products. We will give you at least 14 days' notice before we do this.

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16. Matters beyond our reasonable control

16.1. If we cannot do what we have promised in this contract because of something beyond our reasonable control (including, without limitation, industrial disputes involving our employees), we will not be liable for this. If this continues for more than 14 days, you can terminate this contract immediately by giving us notice. If the events continue for more than three months, we can terminate this contract immediately by giving you notice.

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17. Our liability to you

17.1. We will be liable if you are injured or die as a result of our negligence. We do not limit that liability, or any liability we may have to you under Part I of the Consumer Protection Act 1987, by paragraphs 17.2 or 17.3 or in any other way.

17.2 We have no liability (whether in negligence or otherwise) nor for any loss not reasonably foreseeable by us when this contract starts, nor any loss of opportunity, goodwill, reputation, business, revenue, profit, or savings you expected to make, wasted expenditure or data being lost or corrupted.

17.3 Any liability we have of any sort (including liability for negligence) is limited to £250,000 for any event or related series of events and £500,000 for all events in any 12 month period.

17.4 We do not have any liability of any sort (including liability for negligence) for the acts or omissions of other providers of telecommunication services or for faults in or failures of their networks or equipment.

17.5 Each provision of this paragraph 17 operates separately in itself and survives independently of the others.

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Ending this contract

18. Before the service has been activated

18.1 Unless you require us to carry out installation before the service can be activated, then by signing up for the service, you are agreeing to immediate provision of the service and you cannot cancel the service under the Consumer Protection (Distance Selling) Regulations 2000.

18.2 If you do require us to carry out installation before the service can be activated, then you may end this contract at any time before the service is activated and available for you to use, but if we have already installed our equipment at your premises you must pay the specific installation charges which are listed here. Once the service has been activated and is available for you to use, you can only end this contract as set out in paragraph 19, and the Consumer Protection (Distance Selling) Regulations 2000 will not apply.

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19. After the service has been activated

This contract can be ended by:

(a) usus giving one month's notice to you; or

(b) you giving 7 days' notice to us.

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Other things we need to tell you

20. How this contract can be changed

We may change this contract, including our charges, at any time. We will give you at least 14 days notice of any changes before they take effect. As explained in paragraph 19, you may end this contract at any time by giving 7 days' notice to us.

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21. How this contract can be transferred

Neither of us can transfer this contract or any part of it except that we can transfer all or part of it to a company that is a subsidiary or holding company of ours, or a subsidiary of that holding company (all as defined by Section 736 of the Companies Act 1985 as amended by the Companies Act 1989).

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22. How to give notice

22.1 If either of us gives a notice to the other under this contract this must be done either by email using the service, or in writing and delivered by hand or sent by pre-paid post to the addressee at the following address:

(a) To us: at the postal address or email address shown on the appropriate web site or an alternative address which we may give you.

(b) To you: if you are a company at your registered address, or at the postal address you specify when registering for the service or an alternative address which you may give us, or at the email address provided to you as part of the service.

22.2 You are responsible for checking the mail sent to the email address provided to you as part of the service.

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23. Waiver

Neither of us shall be considered to have waived any right under this contract because of failure or delay in exercising that right.

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24. Third party rights

A person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

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25. The law that relates to this contract

English Law governs this contract and we both agree to the exclusive jurisdiction of the English courts.

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26. Internet Business Pack

If you have signed up for the Internet Business Pack the terms and conditions at IBP terms also apply.

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27. Local Rate Help Desk

If you have signed up for the Local Rate Helpdesk service the terms and conditions at LRHD Terms will apply.