Useful numbers
Sales & advice: 0800 707 63158.30am - 5.30pm Monday - Friday
Billing queries: 0800 679 3208am - 6pm Monday - Friday
BTnet Leased Line
Everything you need to know about our leased line packages
| Contract | ||
|---|---|---|
| Pricing | Price depends on what service you have: we tailor the service to meet your specific business needs | Call our specialists on 0800 707 6315 or use our get a quote form |
| Contract terms | 1, 3 & 5 year contracts | Free standard connection on 3 or 5 year contracts |
| Service Level Agreement (SLA) | 100% availability target at all times | We'll credit your account in the unlikely event of your BTnet connection failing to meet our target |
| Usage limits | None | Unlike many other Internet services which apply fair usage policies |
| What you get | ||
| Router | Managed Cisco router with reactive alarm monitoring included in the price | High specification router supporting industry leading SLA. Wires only option also available |
| Domain name | Administration fee is included in connection fee | Registration fee is extra |
| Primary DNS | Up to 10 domain names free, subsequent names chargeable | You can supply and use your own |
| Secondary DNS | Up to 250 domain names free, subsequent names chargeable | You can supply and use your own |
| Static routed IP addresses | Included - as many as you reasonably require or you can supply and use your own. BT is also committed to the development of IPv6 across its networks and services. | IPv6 will ensure new IP address space continues to be available for all customers once IPv4 address space becomes exhausted within the next few years. IPv6 will also bring improvements that will allow BT to stay at the forefront of IP based services. |
| Security | ||
| Security certification | BSI 7799/ISO 17799 certification | The industry's highest security standards certification |
| Proactive DOS Mitigation | Available as an optional security enhancement | Helps you keep your connectivity if there is a Denial of Service attack |
| Resilience options | Range of resilience options available Including Failover, Load balancing and Disaster Recovery. BGP4 only available on 2Mb + access speeds | Provides dual routes from your premises to the Internet, which helps to protect against failure |
| Cleanfeed | Internet Watch Foundation managed blacklist filter of illegal content | Available as standard, with option to opt-out |
| Speed/bandwidth | ||
| Bearer speeds | 2Mbps, EFM, 10Mbps, 100Mbps, 500Mbps, 1Gbps & 10Gbps | BTnet offers a variety of bandwidths to suit your business needs |
| Service contention | 1:1 i.e. Fully un-contended | No sharing of bandwidth with anyone else |
| US latency | SLA for transatlantic latency is for an average round-trip transmission time of 95 or less milliseconds between designated transit routers at each end of the transatlantic link | Important for companies running time sensitive applications (e.g. hosting data, e-commerce, VoIP etc) The time that elapses between the initiation of a request for data and the start of the actual data transfer |
| UK on net latency | SLA for UK latency is for an average round-trip transmission time of 20 milliseconds or less between BT selected core PoP in the BT UK Network | The time that elapses between the initiation of a request for data and the start of the actual data transfer |
| Max upload bandwidth | Same as contracted port speed i.e. if you opt for 100Mbps on a 100M bearer, you will receive a guaranteed 100Mbps upstream | The speed at which you can upload to the Internet. Broadband max is generally 'up to' 1Mbps |
| Max download bandwidth | Same as contracted port speed i.e. if you opt for 100Mbps on a 100M bearer, you will receive a guaranteed 100Mbps downstream | The speed at which you can upload to the Internet. Broadband max is generally 'up to' 1Mbps |