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Useful numbers

Sales & advice: 0800 707 63158.30am - 5.30pm Monday - Friday

Billing queries: 0800 679 3208am - 6pm Monday - Friday

BTnet Leased Line

Moving from a traditional SDSL connection to a leased line

Upgrading from SDSL Broadband

SDSL (Symmetric Digital Subscriber Line) broadband was the first broadband Internet service enabling you to download and upload data from/to the Internet at the same speed.

However, if you are an existing SDSL user, now is the ideal time to upgrade to BTnet Leased Line.

This is because of:

  • recent price improvements on smaller BTnet leased line circuits(2Mb & 10Mb)
  • new access technologies such as Ethernet In the First Mile (EFM)
  • our UK network is expanding as we continue to invest in this technology

SDSL & BTnet specification comparison

  SDSL BTnet Leased Line
Bandwidth 2 Mb max 512k-10Gb
Contention Ratio up to 10:1 Uncontended
Usage Limits Fair Usage applies None
Coverage Limited, no further rollout UK wide
Proactive Alarm Monitoring No Yes
Managed Router No Yes
Guaranteed Bandwidth and performance No Yes
Resilience Available No Yes
Free Bandwidth Utilisation Reports No Yes
Lead time to Flex Bandwidth 10 working days 72 hours
Contact term new bandwidth 12 months 5 days
Service level Agreement (SLA) Limited Market Leading
SLA Target Fix 24 hours 5 hours

We have unparalleled experience in supporting customers step by step with their move from SDSL to BTnet Leased Line Internet, so just give us a call on 0800 707 6315 if you need any more information about SDSL or BTnet Leased Line.

BTnet Leased Line: things you needs to know

*Source: Netcraft March 2012 leased line Internet access analysis.

Terms and prices

BTnet standard terms and conditions apply. All prices exclude VAT and are intended for guidance only. To find out about our terms, call our sales team on 0800 707 6315.

Connecting BTnet Leased Line

Free connection is only available on 3 or 5-year contracts. It applies to the BTnet standard installation charge including the circuit connection charge and router, but depends on suitable spare line equipment being available at your site.

If suitable spare line equipment isn't available, the circuit planners will advise what, if any, additional duct or fibre is needed to deliver the service to your site.

All orders depend on our survey. If there are going to be any additional charges we will tell you. If you don't agree to them, you can cancel the order.

Download the BTnet Service Level Agreement

Leased line special offers

All offers are available to customers ordering brand new bearers, not existing customers already on that bearer. Offers are open to:

1. brand new BTnet customers

2. existing customer who are:

  • upgrading from existing speed bearer to the next size bearer up (e.g. existing 2M bearer customer upgrades to 10M bearer or existing 10M bearer customer upgrades to 100M bearer)
  • still within contract and upgrading to pay at least 15% more on annual rental. If 15% additional rental clause not satisfied, customers have option of migrating at standard pricing i.e. non special offer pricing rental out of the minimum 12-month term on their contracts