VoIP for faster response times and extra calling features at minimal cost
BT Business Broadband Voice(VoIP)
Important information
We strongly recommend a primary telephone line is maintained for contacting the emergency services. The quality of the reception on the phone line may not match that of a normal landline and may vary depending on Internet traffic and customer usage. Terms and conditions apply.
Notes
~ includes 500 anytime UK minutes to 01, 02, 03, g21, 0845, 0870 destinations.
* includes calls to 01, 02, 03, g21, 0845, 0870, fm1 - fm13, includes all IDD destinations except exclusions outlined in PLE.
* Unlimited* subject to BT's Fair Use Policy - Customers are entitled to 5000 minutes in any combination of inland and IDD calls and 500 f2m minutes. If a customer breaches either of these rules (or both at the same time) they will be charged for additional calls at OP rates. NB: if they breach 500 f2m but have only used 1000 inland and IDD minutes in total we would charge for the f2m but the inland/IDD would still come out of the Unlimited bundle until 5000 was reached. Likewise, if they breach 5000 inland and IDD minutes but have not yet reached 500 f2m we would charge for additional inland and IDD calls that month but the f2m would still come out of the bundle until 500 was reached.
1. A set up fee of 3p or 9p applies to international calls, plus pence per minute charging until cap is reached on calls of up to an hour. See 'Calling plans and rates' page for full rates.
2. Applies to calls to number ranges owned by the four main operators only. Certain mobile numbers (e.g. original 3G number) excluded. Pence per minute rates apply once the total number of capped calls from any one line to a single number exceeds an average of 4 hours per day in any calendar month. You will not be able to call non-BT Directory enquiries, Operator calls. Pence per minute rates apply after 60 minutes.
3. Applies to calls over the internet of up to an hour to numbers beginning 01 and 02, excluding the Channel Islands and dial-up internet services. After one hour, calls will be charged at 2.6p per minute (ex VAT).
** Fair Use Policy - Customers are entitled to 5000 minutes in any combination of inland and IDD calls and 500 f2m minutes. If a customer breaches either of these rules (or both at the same time) they will be charged for additional calls at OP rates. NB: if they breach 500 f2m but have only used 1000 inland and IDD minutes in total we would charge for the f2m but the inland/IDD would still come out of the Unlimited bundle until 5000 was reached. Likewise, if they breach 5000 inland and IDD minutes but have not yet reached 500 f2m we would charge for additional inland and IDD calls that month but the f2m would still come out of the bundle until 500 was reached.
Any additional call Charges are as per your BT One Plan so you are assured of always getting great rates
Notes:
Inclusive Mins and Call Charging Policy:
* includes calls to 01, 02, 03, g21, 0845, 0870, fm1 - fm13, includes all IDD destinations except exclusions outlined in PLE.
* Unlimited* subject to BT's Fair Use Policy - Customers are entitled to 5000 minutes in any combination of inland and IDD calls and 500 f2m minutes. If a customer breaches either of these rules (or both at the same time) they will be charged for additional calls at OP rates. NB: if they breach 500 f2m but have only used 1000 inland and IDD minutes in total we would charge for the f2m but the inland/IDD would still come out of the Unlimited bundle until 5000 was reached. Likewise, if they breach 5000 inland and IDD minutes but have not yet reached 500 f2m we would charge for additional inland and IDD calls that month but the f2m would still come out of the bundle until 500 was reached.
1. A set up fee of 3p or 9p applies to international calls, plus pence per minute charging until cap is reached on calls of up to an hour. See 'Calling plans and rates' page for full rates.
2. Applies to calls to number ranges owned by the four main operators only. Certain mobile numbers (e.g. original 3G number) excluded. Pence per minute rates apply once the total number of capped calls from any one line to a single number exceeds an average of 4 hours per day in any calendar month. You will not be able to call non-BT Directory enquiries, Operator calls. Pence per minute rates apply after 60 minutes.
3. Applies to calls over the internet of up to an hour to numbers beginning 01 and 02, excluding the Channel Islands and dial-up internet services. After one hour, calls will be charged at 2.6p per minute (ex VAT).
** Fair Use Policy - Customers are entitled to 5000 minutes in any combination of inland and IDD calls and 500 f2m minutes. If a customer breaches either of these rules (or both at the same time) they will be charged for additional calls at OP rates. NB: if they breach 500 f2m but have only used 1000 inland and IDD minutes in total we would charge for the f2m but the inland/IDD would still come out of the Unlimited bundle until 5000 was reached. Likewise, if they breach 5000 inland and IDD minutes but have not yet reached 500 f2m we would charge for additional inland and IDD calls that month but the f2m would still come out of the bundle until 500 was reached.
Any additional call Charges are as per your BT One Plan so you are assured of always getting great rates
Notes:
Inclusive Mins and Call Charging Policy:
- BBV with UK calls : No 60 min rule exists, therefore if a customer makes a single call lasting 478 minutes it would be free of charge, and the customer would be left with a balance of 22 free minutes for the rest of the month
- BBV Call Package (Unlimited Calls) & Hosted VoIP Plus: 60 min rule applies, therefore if a customer makes a call for 90 mins the first 60 minutes of the call would be free of charge with the remaining 30 mins charged as per the appropriate overage policy
- Call Duration Rounding is 60 seconds as per BTB One Plan
- Call Charge Rounding will round up to next 1/2p with total bill rounding up to next whole penny
