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Useful numbers

Sales: 0800 028 20758am - 6pm Monday - Friday

Technical support: 0800 800 154Open 24/7

Billing queries: 0845 600 70208am - 6pm Monday - Friday & 9am - 1pm Saturday

Business Broadband

Our step-by-step guide to switching to BT Business Broadband

Switch your business broadband to BT

Switch to BT for fast, reliable business broadband with no hassle

  • Unlimited Wi-Fi now included with our broadband, for you to work on the move
  • Easy transfer of your email and web address
  • Extra peace of mind with one month FREE enhanced support

Already placed your order and need to give us your MAC code?

Submit your MAC code

How to switch to BT

It's easy to switch your broadband to BT

1. Get your MAC code

Find your current provider's contact details in the list below?

Your current broadband provider must provide you with a MAC code within 5 working days and they cannot charge you for it.

MAC codes are valid for 30 days.

2. Order your broadband online

Once you have your MAC code you can order. Choose from our range of broadband options.

3. Done! Get set up in 5 days

You'll have your new business broadband up and running within 5 days with only 30 minutes downtime.

Call your current provider to get your mac code on 

0844 499 5555
0871 222 6367
08453 552 000
0800 027 9190
0800 053 4730
0845 124 1115
0844 873 8586
0871 222 6367
01482 602444 (residential) or 0800 915 5226 (business)
0845 026 0237 option 1
0845 454 1111
0800 230 0202
0800 083 3003
0844 873 8586
07973 100 345
0800 298 2981
0845 140 6002
0844 241 4141
0870 444 1820
0800 083 3003
0845 077 4488
0870 444 1820
08442 410 532
0161 946 4444
0800 298 2981
0845 454 1111
0800 953 0180
08700 700 191 / 08700 703 202
0844 873 8586
0844 880 9000
0800 009 4020

Common questions about switching to BT Broadband

What is enhanced support?

We'll give you one month's FREE enhanced support when you switch your broadband to BT. Our dedicated support team will be on hand to give you advice on setting up your connection, activating accounts and configuring IP addresses etc.

Why do I need a MAC code?

If you have a MAC code from your current provider you can switch to BT without your broadband service being disrupted.

How can I get my MAC code?

To get your MAC code, find your current provider's details in the drop-down list further up the page. You can then contact them to request a code. Alternatively, order our broadband without your MAC code and we'll help you get it by setting up a 3-way phone call with your existing supplier.

Can I transfer my static IP address from another Internet service provider (ISP)?

No, but you can order a static IP address when you order your BT business broadband. It will be available as soon as your account is activated. We'll send you the details in your welcome letters and emails.

Can I transfer my email?

When you switch to BT you can transfer an existing domain name if you have one, or you can use the BT email address issued when you connect. If you use an email address from your current ISP, it may be worth setting up email forwarding.

Can I transfer my domain name to BT?

Yes. You can also buy new domains from BT after you've logged into your new account.

Buy Basic Broadband from £11.00 per month
Buy Unlimited Broadband from £15.00 per month
Business Broadband - things you need to know

BT Business Broadband

The price of BT Business Broadband depends on where you are. To get it, you need a BT line or equivalent, and a router. And it might not be available in some areas.

See our terms and conditions

Usage

See our usage charges

Unlimited Wi-Fi minutes

You have to opt in to get this - and sign up for at least 12 months.

  • All new BT Business Broadband lines come with unlimited Wi-Fi minutes
  • We give you a voucher, which you'll need to use your Wi-Fi minutes
  • You get one voucher for each BT Business Broadband connection
  • You can use your minutes in hotspots if coverage is available