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Useful numbers
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Technical support: 0800 800 154Open 24/7
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Business Broadband
Our step-by-step guide to switching to BT Business Broadband
Switch to BT for fast, reliable business broadband with no hassle
- Unlimited Wi-Fi now included with our broadband, for you to work on the move
- Easy transfer of your email and web address
- Extra peace of mind with one month FREE enhanced support
Already placed your order and need to give us your MAC code?
How to switch to BT
It's easy to switch your broadband to BT
1. Get your MAC code
Find your current provider's contact details in the list below?
Your current broadband provider must provide you with a MAC code within 5 working days and they cannot charge you for it.
MAC codes are valid for 30 days.
2. Order your broadband online
Once you have your MAC code you can order. Choose from our range of broadband options.
3. Done! Get set up in 5 days
You'll have your new business broadband up and running within 5 days with only 30 minutes downtime.
Call your current provider to get your mac code on
Common questions about switching to BT Broadband
What is enhanced support?
We'll give you one month's FREE enhanced support when you switch your broadband to BT. Our dedicated support team will be on hand to give you advice on setting up your connection, activating accounts and configuring IP addresses etc.
Why do I need a MAC code?
If you have a MAC code from your current provider you can switch to BT without your broadband service being disrupted.
How can I get my MAC code?
To get your MAC code, find your current provider's details in the drop-down list further up the page. You can then contact them to request a code. Alternatively, order our broadband without your MAC code and we'll help you get it by setting up a 3-way phone call with your existing supplier.
Can I transfer my static IP address from another Internet service provider (ISP)?
No, but you can order a static IP address when you order your BT business broadband. It will be available as soon as your account is activated. We'll send you the details in your welcome letters and emails.
Can I transfer my email?
When you switch to BT you can transfer an existing domain name if you have one, or you can use the BT email address issued when you connect. If you use an email address from your current ISP, it may be worth setting up email forwarding.
Can I transfer my domain name to BT?
Yes. You can also buy new domains from BT after you've logged into your new account.