Case studies and testimonials

BT eSignature

"For SMEs, getting documents circulated and authorised by multiple parties can be a very time-consuming task. For those in the sales, HR and legal profession especially, time is constrained and the contractual sign-off process needs to be effortless - the quicker businesses can contract, the quicker the customer gets what they want and the faster business comes through the door.

BT can help SMEs work more effectively. BT eSignature provides a fast and easy way to get contracts electronically signed and distributed - typically deals are turned around in 42 minutes, not 48 hours!

BT eSignature has dramatically improved our internal business and customer satisfaction. Using BT eSignature in-house means that all our contracts can now be instantly signed, tracked and filed, while customers are still on the phone with a personal BT representative, making our business work in real-time".

Bill Murphy, Managing Director, BT Business

Testimonials

R.J. Hutcheon Solicitors "BT eSignature is a ground breaking service, fast, convenient and legal"

R. James Hutcheon Solicitors provides legal support services to consumers and corporate clients. Most recently, they developed a service called "Car Conveyancer" which helps reduce the risk of fraud and scams when private individuals buy and sell expensive motor vehicles. While setting up this business, R.J. Hutcheon Solicitors signed a service invoice with BT using BT eSignature.

"The BT eSignature seemed like the perfect way to have our automobile buyers and sellers sign binding contracts online", said Ronald Hutcheon, Principal, Hutcheon Solicitors. All users complete a user form and then immediately e-sign via BT eSignature to accept the terms and conditions of the agreement. "It's a ground breaking service, fast, convenient and legal", says Ronnie .

To satisfy himself that BT eSignatures are binding, Ronnie compiled his own independent research and attended seminars on the legality of e-signatures and regulations of online agreements in the UK and EU. He was satisfied that online signatures captured with BT eSignature complied with the 1999/93/EC Directive on Electronic Signatures, signed in December 1999, and subsequently complemented by the Electronic Commerce Directive.

Rawnet - "BT eSignature makes our clients' lives easier"

Rawnet is a digital communications agency that has developed websites, web applications and award winning presentations for organisations such as Honda and 3M.

Typically, graphic design projects involve multiple milestones that require the customer sign-off including initial project approval, design proofs and purchase order approval for billing. Consequently, Rawnet sends out various documents for signature at least 2-4 times per day. The documents were emailed or faxed and the next phase of the project would begin upon receiving the returned, signed fax. Typically, this caused a 2-3 day delay at each phase in the project.

"Rawnet is committed to using the web and technology to make our clients' lives easier", said Adam Smith, Creative Director. "Our traditional method of getting signatures wasn't living up to that mission - it was simply taking too long and there was too much paperwork to manage."

Rawnet found that BT eSignature met their needs. The main selling point was the ease of use - Rawnet saw the potential for vast improvement with minimal effort on their part, and minimal disruption for their customers. On average, Rawnet sees customer approvals in 2-3 hours - some documents have been signed in as little as 30 minutes.

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